Administrative Support Specialist - #154221

SHRA1394P

https://jobs.wcu.edu/postings/26494

Administrative Support Specialist

Journey

Administrative Support Specialist - #154221

Health and Counseling Services

Western Carolina University has been named to the 2022 “America’s Best Employers by State” list by Forbes, ranking 14 out of the top 100 employers in North Carolina. Forbes has also ranked Western Carolina University in the Top 100 of America’s Best Midsize Employers for 2023. Western Carolina University is the UNC system’s westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Paid vacation and sick leave accrual begin after first month of employment. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.

The primary location of this position is on the main Cullowhee, NC campus. This position has an appointment period of 11-months per year.
Position’s primary responsibilities includes management of phone calls coming into health services. On a typical day the department receives over 500 phone calls, many of those are patients scheduling appointments. This position will be responsible for assisting those callers get the appointment or information that they need. This position will also assist with routing mail, faxes, departmental emails to the right location and follow up to questions as needed and assist with the flow of information to the medical record as appropriate. Position will interact with all staff in University Health Services and will also help coordinate appointments for patients referred from Counseling Services, Athletics, and Worker’s Comp injuries.

This position will demonstrate an understanding of the following:
-Medical Documentation (written and electronic)
-Proficient use of windows-based computer systems
-Operation of general office equipment
-General Knowledge of NC Immunization laws
-HIPAA
-Broad knowledge of typical primary care patient complaints.
This position will also be able to:
-Provide excellent customer service
-Express ideas clearly and accurately, orally and in writing
-Display etiquette in (face-to-face; telephone; and electronic) communication and business functions
-Demonstrable focused customer service skills
-Employ tact, discretion and patience
-Self-motivation

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

$35,292

Permanent Full-Time

40

11

$25,381 - $48,446

For administrative purposes during the implementation of Career Banding this journey level position is considered a Salary Grade 61.

02/02/2024

02/15/2024

No

Applicants must apply online in order to be considered.
Please include a cover letter, resume, and a list of references (with complete contact information).
Applicants must upload a DD-214 if claiming Veteran’s Preference.
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants. Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.