Address
Form of workPosting Details
Position Information
Position/Classification Title
Administrative Support Specialist
Working Title
Administrative Support Specialist
Competency Level
Journey
Position Number
100510
Salary Grade Equivalent
GN06
FLSA
Non-Exempt
Appointment Type
Permanent - Full Time
FTE
1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range
$34,602- $44,147
EEO-1 Category
Administrative Support Workers
SOC Code
43-6014 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Position Overview
Primary Function of Organizational Unit
The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions' other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance
Primary Purpose of Position
The Primary purpose of this position is housed in the Eagle Service Center. This position is responsible for reviewing student's accounts to ensure that data or information given to customer is accurate at all times for the areas of Undergraduate Admissions, Scholarships and Student Aid, Student Accounting and Student Health.
Required Knowledge, Skills, and Abilities
The required knowledge, skills and abilities required for this position include knowledge of office and work policies and procedures. Effective communication skills as they position is in high contact with students, faculty and staff. Knowledge of how to use computer, copier, fax, scanner and calculator. Applicant must be able to compile, file and maintain documents in an orderly and professional manner.
Minimum Education/Experience
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Licenses or Certification required by Statute or Regulation
n/a
Equal Opportunity Employer
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Work Hours
8:00am - 5:00pm - Monday - Friday
Position required to work during periods of adverse weather or other emergencies
No
Campus Security Authority Designated Position
No
Key Responsibilities and Related Competencies
Required Competency
Managing Work Processes
Duties
Review Banner system (screens) to inform customer if documents are complete or incomplete and what is needed in order to complete the process for the departments covered by the Eagle Service Center. Assist with call campaigns and awarding as needed. Serve as first point of contact for Undegrad Admissions
Required Competency
Decision Making
Duties
Operate within the given parameters of authority in giving information and making obligations. Employee must notify the student via phone, mail or email when updates are performed. Communicate issues and complaints timely with supervisor.
Required Competency
Information/Records Administration
Duties
Review and accurately interpret records and information in Banner and NextGen in order to respond to students and parents inquiries. Calculate customers bill/back bill to ensure that accurate information is given. Key comments on RHACOMM
Required Competency
Coordination - Operations
Duties
Employee must answer all phone calls by third ring and cause no caller/visitor complaints. Other duties as assigned.
Required Competency
Customer Service
Duties
Employee must make every effort to assist students with reviewing student's accounts to ensure that information given to customer is accurate at all times as it relates to Undergraduate Admissions, Scholarships and Student Aid, Student Accounting and Student Health. Employee must commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof. Employee must maintain the highest level of professionalism, reflecting a commitment to the mission and goals of NCCU.
Posting Detail Information
Posting Number
SPA01315P
Open Date
03/07/2024
Close Date
03/21/2024
Special Instructions to Applicants
Position Information
Position/Classification Title
Administrative Support Specialist
Working Title
Administrative Support Specialist
Competency Level
Journey
Position Number
100510
Salary Grade Equivalent
GN06
FLSA
Non-Exempt
Appointment Type
Permanent - Full Time
FTE
1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range
$34,602- $44,147
EEO-1 Category
Administrative Support Workers
SOC Code
43-6014 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Position Overview
Primary Function of Organizational Unit
The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions' other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance
Primary Purpose of Position
The Primary purpose of this position is housed in the Eagle Service Center. This position is responsible for reviewing student's accounts to ensure that data or information given to customer is accurate at all times for the areas of Undergraduate Admissions, Scholarships and Student Aid, Student Accounting and Student Health.
Required Knowledge, Skills, and Abilities
The required knowledge, skills and abilities required for this position include knowledge of office and work policies and procedures. Effective communication skills as they position is in high contact with students, faculty and staff. Knowledge of how to use computer, copier, fax, scanner and calculator. Applicant must be able to compile, file and maintain documents in an orderly and professional manner.
Minimum Education/Experience
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Licenses or Certification required by Statute or Regulation
n/a
Equal Opportunity Employer
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Work Hours
8:00am - 5:00pm - Monday - Friday
Position required to work during periods of adverse weather or other emergencies
No
Campus Security Authority Designated Position
No
Key Responsibilities and Related Competencies
Required Competency
Managing Work Processes
Duties
Review Banner system (screens) to inform customer if documents are complete or incomplete and what is needed in order to complete the process for the departments covered by the Eagle Service Center. Assist with call campaigns and awarding as needed. Serve as first point of contact for Undegrad Admissions
Required Competency
Decision Making
Duties
Operate within the given parameters of authority in giving information and making obligations. Employee must notify the student via phone, mail or email when updates are performed. Communicate issues and complaints timely with supervisor.
Required Competency
Information/Records Administration
Duties
Review and accurately interpret records and information in Banner and NextGen in order to respond to students and parents inquiries. Calculate customers bill/back bill to ensure that accurate information is given. Key comments on RHACOMM
Required Competency
Coordination - Operations
Duties
Employee must answer all phone calls by third ring and cause no caller/visitor complaints. Other duties as assigned.
Required Competency
Customer Service
Duties
Employee must make every effort to assist students with reviewing student's accounts to ensure that information given to customer is accurate at all times as it relates to Undergraduate Admissions, Scholarships and Student Aid, Student Accounting and Student Health. Employee must commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof. Employee must maintain the highest level of professionalism, reflecting a commitment to the mission and goals of NCCU.
Posting Detail Information
Posting Number
SPA01315P
Open Date
03/07/2024
Close Date
03/21/2024
Special Instructions to Applicants
