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Salary
The Administrative Coordinator serves as the primary point of contact and liaison for all program related matters in the Department of Neurology at the Mount Sinai Health System. The coordinator supports the Program Director within Neurology. The coordinator collaborates with and provides support to the Program Director on all projects, initiatives and other programmatic needs.
Responsibilities
- Serves as primary liaison and point of contact for all program related matters.
- Collaborates with Program Director to manage all administrative functions essential to the program.
- Serves as primary internal liaison to key stakeholders to help ensure appropriate utilization of the program and compliance with all program requirements.
- Acts as the liaison with affiliated departments across the institution as necessary.
- Actively engages with specialty pharmacy, Divisional faculty and senior leadership on processes and procedures related to program.
Care Coordination - Coordinates patients for their baseline and follow up appointments when referred for cognitive testing by provider via Epic and Cerner.
- Contacts patient in advance of appointment to confirm.
- Provides patients with any necessary forms they need to complete and bring with them to their appointments.
- Coordinates sending and receiving surveys for the patients.
- Obtains all insurance prior-authorizations for the program as necessary and communicates with the clinician and patient regarding any issues.
Reporting and Tracking - Develops, monitors, tracks and presents reports on program participation that clearly document utilization, problem areas, exceptions, and/or discrepancies which can be shared with various stakeholders.
- Maintain an updated and accurate spreadsheet of all patients referred to the clinic to track patients through the steps from referral to service completion.
- Communicates key metrics and improvement actions to program director and administration.
- Ensures appropriate documentation and audit trail across areas of responsibility.
Policy and Procedure Development - Assists administrative team as well as clinical team with developing policies, procedures and processes for the program.
- Contributes ideas, processes, materials, etc to grow the program and support the goals of the department and institution.
- Establishes consistent policies and procedures for the program to ensure goals and vision of the program are met.
- Develops and modifies institutional program policies in accordance with state, federal, and system program requirements
Education - Provides ongoing training, education, and communication to faculty and staff for the program as necessary.
- Develops and implements training materials, programmatic resources, tools for all staff and leaders who work with the program appropriately.
- Continuously manages education, training, awareness for program.
- Regularly communicates with all stakeholders to ensure that processes and procedures remain efficient address or escalates any issues or suggestions for improvement to program director or administration.
Program Enhancement/Optimization - Provides oversight for the implementation of process improvement initiatives and creates an environment that places an emphasis on continuous monitoring and improvement.
- Analyzes utilization of the program and existing resources to identify ways to compliantly use the program to its fullest extent to meet the needs of underserved patient as well as meet the program vision and goals.
- Collaboration with the program director to develop action plans to close identified gaps.
- Participates in and implements all projects, special initiatives, programs related to and helps ensure all initiatives are completed in a timely manner.
- Monitors all outpatient points of service to continually check for new areas that may qualify for the program.
Qualifications
- Bachelors Degree or combination of applicable experience and education
- 7+ years related administrative or business experience required. Some supervisory experience strongly preferred.
Employer Description
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.
Explore more about this opportunity and how you can help us write a new chapter in our history!
“About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”
EOE Minorities/Women/Disabled/Veterans
Compensation
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $65885 - $98827 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
