Administrative Coordinator

Union Square Practice is a group of psychologists, psychiatrists, and therapists who value individuals who are dedicated, results-oriented, and passionate about positively impacting mental health. At USP we believe that openness, practicality, and a sense of humor are the cornerstones of successful therapy.

Job Overview

We are seeking a highly detail-oriented individual to join the USP team as an Administrative Coordinator. This position plays a crucial role in supporting the mental health practice by managing and facilitating prescription refill requests, prior authorizations, and medical records, and assisting the administrative team.

This role presents an exciting growth opportunity for the right candidate. As an employee at USP, you will not only contribute to the vital task of helping our clinicians provide the best care but also have the chance to advance your career within a dynamic and supportive environment.

The ideal candidate should have a minimum of 1-year administrative experience in a healthcare setting, preferably in behavioral health services.

Key Responsibilities:

Managing Prescription Refills:

• Efficiently process and manage prescription refill requests, ensuring timely communication with healthcare providers and pharmacies.
• Ensure prescription information is accurate and complete.
• Work closely with the patients to secure the required information for prior authorizations for prescriptions.
• Ensure compliance with relevant healthcare regulations and privacy laws in all documentation processes.

Interacting with patients:

• Ensure effective and timely communication with patients regarding prescription refill requests, delivering information clearly and concisely.
• Handle patient inquiries and concerns regarding prescription refills with professionalism and empathy.
• Educate patients on the prescription refill process and assist in coordinating appointments as needed.

Quality Assurance and Appointment Scheduling/Reminders:

• Schedule refill-related appointments for patients as required by healthcare providers.
• Implement a reminder system to ensure patients are informed about upcoming refill appointments.
• Regularly review prescription refill processes to identify areas for improvement and implement industry best practices.
• Keep track of and provide updates on important metrics regarding the efficiency and accuracy of prescription refills.

Qualifications:

• A bachelor’s degree in psychology or a related field is preferred.
• Minimum 1 year of experience in mental health or an office setting, preferably in behavioral health services.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and interpersonal skills, particularly in dealing with patients and healthcare professionals.
• Knowledge of relevant healthcare regulations and privacy laws (HIPAA).
• Experience with using healthcare management software and electronic medical records (EMR) systems.

Benefits:

• Medical/Dental/Vision insurance
• 401(K) retirement plan
• Paid Vacation and Sick Time
• Commuter benefits
• Opportunities to interact with clinicians in diverse fields of interest relating to mental health

This is an excellent opportunity to join a dynamic team and contribute to the growth and success of our practice. Union Square Practice is an equal-opportunity employer.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: In person