Medical Front Desk Receptionist

Position: Medical Front Desk Receptionist (Patient Care Coordinator)

Status: Full Time

Schedule: Monday-Friday 8am-5pm

Location: 605 Courtland Blvd., Ste 106A
Deltona, Florida 32738, Volusia

We Are InnovaCare!

InnovaCare Health is a dynamic physician lead healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share the mission, vision, and values that drive success in each of the communities we touch. Our goal isn’t just healthcare; it’s about promoting work-life balance and supporting the personal and professional goals of each employee to help them lead their best lives.

We are an organization strengthened by our diversity and inclusion. We strive to make an impact in the community through public health education, outreach, and our philanthropic endeavors that span beyond the doors of our facilities.

As we continue to grow, we want employees, like you, who value improving the lives of those they care for each day. #WeAreInnovaCare

Our practices offer: Women’s Health, Wellness, X-Ray/Ultrasound, Dental, Chiropractic, Urgent Care, Managed Care, and Workers Comp services

Why Join InnovaCare Health at Orlando Family Physicians?

• Make a difference in the lives of others: We are committed to providing our patients with the highest quality care possible, with compassionate and dedicated providers who offer a wide range of services.
• Work with cutting-edge technologies: We are constantly looking for new ways to improve the way we deliver care, using technology to improve patient care and the patient experience.
• Grow and develop your career: We offer a supportive and challenging work environment where you can grow and thrive, with a strong commitment to professional development and a variety of opportunities to learn and grow.
• Join a team of passionate professionals: We are a team of passionate professionals who are committed to improving the health and well-being of our patients. We are always looking for new talent to join us, and we offer a supportive and collaborative work environment where you can make a real difference.

We are committed to creating a diverse and inclusive workplace, offering flexible work arrangements, and providing opportunities for professional development. If you are looking for a career in healthcare where you can make a difference, then InnovaCare Health at Orlando Family Physicians is the right place for you.

Here are some of the benefits of working at InnovaCare Health:

• Competitive salaries and benefits
• Opportunities for advancement
• Collaborative and supportive work environment
• Strong commitment to diversity and inclusion
• Flexible work arrangements
• Commitment to professional development
• Culture of innovation

If you are interested in learning more about our open positions, please visit our website or contact us today. We would be happy to answer any questions you have and discuss how you can join our team.

Thank you for your interest in InnovaCare Health!

Job Summary

The Medical Front Desk/Patient Care Coordinator is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and on-going basis.

Essential Job Functions

• Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.
• Manages the Front Desk workflow and communicates with the MA’s.
• Manages the providers schedule daily.
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
• Assists patient with intake processes including scanning required documents.
• Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).
• May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
• Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
• Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.

Minimum Required Education, Experience & Skills

• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and ability to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Expert in computer literacy in electronic health record.
• Ability to react calmly and effectively in emergency situations required.
• Basic mathematical skills.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.

Preferred Education, Experience & Skills

• At least 2-3 years in a medical related customer service role.
• Bilingual in English/Spanish preferred but not required.

Physical & Mental Requirements: (check all that apply)

☐ Required immunizations and vaccinations.

• Ability to lift to 50 pounds.
• Ability to push or pull heavy objects using up to 100 pounds of force.
• Ability to stand or sit for extended periods of time.
• Ability to use fine motor skills to operate equipment and/or machinery.
• Ability to properly drive and operate a vehicle.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.
• Occasional travel for clinic activities may be required (ex. InnovaCare meetings or train ing).

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Relocate:

• Deltona, FL: Relocate before starting work (Required)

Work Location: In person