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Form of workDescription
Position at Whaley Foodservice
What We Offer:
Essential Duties and Responsibilities: {Essential functions may include, but are not limited to the functions listed below}:
Minimum Qualifications:
Working Environment:
www.whaleyfoodservice.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Position at Whaley Foodservice
What We Offer:
- Competitive Salary
- Medical, Dental, Vision, Life and Disability
- 401 K Plan with company match
- Education Reimbursement Program
- 401k Retirement Plan
- Paid Holidays
- Paid Vacation
- Employee Discounts
Essential Duties and Responsibilities: {Essential functions may include, but are not limited to the functions listed below}:
- Prioritizes new unscheduled service calls for branch's service technicians to best meet customer's needs.
- Works closely with the branch management to coordinate technicians according to customer requests, determine schedules.
- Provides technicians with any pertinent information regarding service calls.
- Opens & closes service orders for billing upon completion to ensure accuracy.
- Supports field service technicians in the field to resolve problems quickly.
- Collaborates with customers, manufacturers, and internal departments to determine customer needs.
- Coordinates shipping & receiving of ordered and or warranty parts.
- Generates accurate purchase orders for parts to corporate office and outside vendors.
- Communicates credit collection guidelines & resolves situations accordingly and timely.
- Generates daily, monthly, and quarterly reports as needed.
- Other duties as assigned by management.
Minimum Qualifications:
- High School diploma or equivalent.
- High level of accuracy: ability to collect and prepare data for reports.
- 1-year previous experience in a stock or parts environment.
- Ability to answer high volume incoming customer calls, multitask, & effectively resolve customer issues.
- Stellar interpersonal, verbal, and written skills.
- Strong Windows based computer skills including expertise in Microsoft Word & Excel.
- Pass a pre-employment drug screen and criminal background check.
Working Environment:
- Office environment; some exposure to shop environment.
- Some lifting up to 25 pounds may be required.
- Computer usage (mouse and keyboarding) approximately 60% of time.
www.whaleyfoodservice.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
