Address
Form of workWho we are:
Since 1985 Brandywine Counseling & Community Services, Inc. (BCCS) has been a trusted provider of outstanding substance abuse and behavioral health treatment. BCCS is a community organization that prides itself on helping members of our community recover with dignity. We enhance the quality of life by creatively providing Education, Advocacy, Prevention, Early Intervention and Treatment Services. We promote hope and empowerment to persons and families touched by mental illness, substance abuse, HIV and multiple occurring diagnoses, and their related challenges.
The DSARP Receptionist has primary responsibility for clerical duties involved with coordinating client care at the site. These duties include but are not limited to responding to communications via email/phone, assisting clients schedule evaluations and complete forms, collecting all monies associated with DSARP. In addition to greeting clients/visitors, answering phones, directing visitors/clients to the appropriate areas and performing routine clerical duties. It is also the responsibility of this position to model and maintain high professional conduct and standards.
As a DSARP Receptionist you will:
Client Contact and Responsibilities:
The DSARP Receptionist maintains daily contact with clients providing assistance to BCCS staff. High level of contact requiring diplomacy, pleasant personality/demeanor, and excellent customer service skills.
Qualifications for this position are:
Schedule:
Monday-Thursday 8:00 AM - 4:00 PM
Friday 7:00a-3:00 PM
Since 1985 Brandywine Counseling & Community Services, Inc. (BCCS) has been a trusted provider of outstanding substance abuse and behavioral health treatment. BCCS is a community organization that prides itself on helping members of our community recover with dignity. We enhance the quality of life by creatively providing Education, Advocacy, Prevention, Early Intervention and Treatment Services. We promote hope and empowerment to persons and families touched by mental illness, substance abuse, HIV and multiple occurring diagnoses, and their related challenges.
The DSARP Receptionist has primary responsibility for clerical duties involved with coordinating client care at the site. These duties include but are not limited to responding to communications via email/phone, assisting clients schedule evaluations and complete forms, collecting all monies associated with DSARP. In addition to greeting clients/visitors, answering phones, directing visitors/clients to the appropriate areas and performing routine clerical duties. It is also the responsibility of this position to model and maintain high professional conduct and standards.
As a DSARP Receptionist you will:
- Assure telephone is answered in a timely manner and all messages are relied to the appropriate department or person.
- Check and prepare reminder calls or correspondences for clients.
- File and retrieve all documentation needed to stay in compliance with DE state and federal regulations.
- Obtain client demographics, authorization release and verifying insurance information at each visit.
- Obtain necessary client information to meet current Federal guidelines and insurance use guidelines for electronic medical records.
- Enter and scan pertinent client information into EMR including client authorizations, recent labs delivered etc.
- Schedule follow-up appointments and inputting recall notices into EMR as needed
- Identify and resolve minor client billing complaints
- Obtain information sheet on new clients and prepares charts, including initiating new charts or retrieving existing charts.
- Perform other related duties as assigned by Program Manager
Client Contact and Responsibilities:
The DSARP Receptionist maintains daily contact with clients providing assistance to BCCS staff. High level of contact requiring diplomacy, pleasant personality/demeanor, and excellent customer service skills.
Qualifications for this position are:
- REQUIRED: High School Graduate or Equivalent
- PREFERRED: Associate degree
- REQUIRED: 1 year in office environment, 3 years related experience, some knowledge of Alcohol/Drug abuse.
Schedule:
Monday-Thursday 8:00 AM - 4:00 PM
Friday 7:00a-3:00 PM
