Dispatch Administrative Assistant

Position Summary:

Queen Transportation, LLC Dispatch Administrative Assistant’s primary role is ensure safe, accurate, timely and efficient delivery of all orders while facilitating and supporting drivers and dispatchers as they perform their duties. Job duties include assisting in the management of the day to day operations of drivers, by maintaining communication with brokers, dispatchers and drivers to ensure that the transportation process is seamless and that each delivery schedule is met.

Dispatch Administrative Assistant will serve as a central contact point for both truck drivers and customers. In this fast-paced job, the Dispatch Administrative Assistants is responsible for multiple trucks, customers, drivers and routes, which requires extreme attention to detail. They also monitor trucks and drivers once they are in route, and escalate to management if an issue arises.

They must also have excellent communication skills, which helps maintain strong relationships with the customer, broker and the drivers.

FLSA Status:

Non- Exempt

Principle Duties and Responsibilities:

· Promptly answer phones

· Follow up with Brokers

· Rate confirmation management and follow-up

· Maintain spreadsheet for proof of delivery tracking requirements, special requirements, and truck order not used

· Track Drivers for location or appointment issues

· Track trailers

· Data entry

· Develop and maintain spreadsheet for tracking detention

· Assist dispatchers as needed

· Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

· Follows up on questions or concerns promptly and effectively.

· Presents a professional image at all times.

· Cross trains to assist as dispatcher back-up when needed.

· Creates open communication channels with their team.

· Performs other duties as assigned by Executive Management Team.

Skills and Specification Requirements:

· Excellent customer service skills.

· The ability to accept criticism and work well under pressure.

· Great leadership skills.

· Must have knowledge of transport methods, costs and benefits.

· Work well with Drivers.

· Able to work in fast-paced multi-functional changing environment.

· Excellent verbal and written communication skills.

· Attentiveness to detail.

· Possession of strong organizational skills.

· Excellent conflict resolution skills.

· Ability to work independently on assigned tasks as well as to accept direction on given assignments.

· Exceptional time management skills.

· Able to work flexible hours to complete job tasks.

· Able to multi-task and manage priorities.

· Must be honest, assertive, and systematic.

Education and Experience Required:

· AA degree in Transportation or equivalent experience in related field is required.

Physical Requirements:

· Prolonged periods of sitting at a desk working on a computer

General Information:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Queen Transportation, LLC is an equal opportunity employer

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Work Location: In person