Administrative Assistant I, Student Services

Salary: $37,392.00 Annually
Location : Spruce Pine, NC
Job Type: Full-Time
Job Number: 00231
Department:Student Services
Opening Date: 12/06/2023
Description
Serves to support the mission of the College and Student Services as receptionist and assistant to Student Services. Cordially greets students and visitors, and provides clerical support for the Student Services personnel. From pre-admission to post-graduation, Student Services provides individualized, inclusive, student-centered programming beyond the classroom to bridge the gap between students' goals and achievement.

• This position will remain open until filled.
• For best consideration, application and supporting documents should be submitted by 01/07/2024.

Primary Duties

• Cover the Student Services Window and phone and coordinate coverage during planned time-off or meetings for the convenience of students and co-workers
• Performs all general office duties, including but not limited to: answering the Student Services line, making appointments for staff, taking messages, taking minutes, and scanning documents
• Order supplies and equipment and conduct inventory
• Maintains general knowledge about curriculum and workforce programs, departmental contacts and schedules
• Serves as initial contact person for all prospective students. Promptly respond to students with information to help meet the departments' goals for recruitment and retention percentages, including making referrals and adding names to the prospect list
• Processing correspondence as needed by the Student Services staff, including but not limited to, mailing acceptance letters and information packets and assisting with call lists
• Maintains and updates forms used by the Student Services office
• Assist with technical support for students, assisting with password issues, login issues (Moodle, Self-Service, Email, etc.), downloading Microsoft Suite, finding commonly used services on Self-Service, including payment, etc.
• Assist with online CFNC applications, Residency Determination System applications, and all required documentation
• Create student ID cards for new students at all three campuses

ENTERING APPLICATIONS:

• Imports and reviews student applications and residency statuses
• Responsible for the CFNC process, including updating and application for admission, retrieving applications daily, checking for RCN numbers, and staying up to date with changes to CFNC.org
• Assists other departments by looking up student information and residency

OTHER DUTIES:

• Participate in planning of registration, graduation, and enrollment management efforts
• Provide support during the curriculum commencement ceremony including assisting with set up and execution of the event
• Maintains professional and technical knowledge through reading professional publications and attending workshops and conferences as appropriate
• Provides input and presents ideas for marketing efforts and publications, which may include creating, designing, proofing, and printing materials
• Serves on various college committees
• Train and supervise assigned work-study in Admissions processes and answering general admissions questions
• Other duties as assigned

Minimum Qualifications

• Associate's Degree in business or related field, and two years of current
  clerical/office management experience
• Discretion in the handling of confidential information

Preferred Qualifications

• Knowledge of the Community College system preferred

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