Administrative Assistant

Cochrane & Company is one of the largest independently owned insurance wholesalers in the U.S. and is considered a technology leader within our industry. We have a great team of employees who are very energetic and helpful! Our company is proud of the customer and family-oriented environment that we have created. We work hard but we have exceedingly good time. We are currently looking to hire a full-time Administrative Assistant to join our organization.

Job Summary

Perform a wide range of administrative and clerical support activities for the office and various department managers to facilitate the efficient operation of the organization.

Standards of Performance

• Actively support and incorporate the core values of the company into daily activities
• Maintain a positive and respectful attitude with fellow colleagues
• Work as a team to achieve department and overall company goals
• Demonstrate exceptional customer service skills, internally and externally, with effective communication, respect and integrity
• Maintain confidentiality of all information related to customers, carriers, colleagues and the company
• Be dependable and consistently report to work on time prepared to perform duties of the position.

Essential Job Functions

• Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
• Required to drive to Post Office twice daily: mail pickup and mail delivery.
• Open, sort, scan and route incoming mail. Prepare and post outgoing mail.
• Prepare insurance documents for delivery.
• Index new business submissions electronically in the agency systems.
• Index unaddressed items to appropriate department in the agency systems.
• Maintain and update daily, a log of the availability of colleagues to receive inbound calls.
• Organize, maintain and order relevant office supplies for entire office use.
• Prepare and modify documents for various managers including correspondence, agendas, reports, manuals, etc.
• Gather and process insurance related data and documents for the Underwriting teams as assigned.
• File data and perform other routine clerical tasks as assigned and for other departments as needed.
• Communicate verbally and in writing between customers/vendors/visitors/and relevant staff. Interpret and respond clearly and effectively to spoken requests over the phone or in person, verbal and/or written instructions.
• Establish and maintain effective working relationships with co-workers, managers and the general public.
• Perform duties in an efficient, professional and courteous manner.
• Maintain regular consistent and professional attendance, punctuality and personal appearance.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
• Use high degree of discretion when dealing with confidential information.
• Perform related duties as assigned.

Minimum requirements

• High School Diploma or equivalent. College Degree preferred.
• Advanced knowledge of personal computers. Specifically Microsoft office products and data base management systems.
• Ability to organize and prioritize effectively.
• Ability to be detail oriented.
• Ability to manage multiple projects and consistently meet deadlines.
• Ability to communicate effectively both verbally and in writing with co-workers, managers and public.
• Ability to operate standard office equipment including but not limited to computers, variety of software typewriters, copiers, scanners, calculators and facsimile machines. Ability to follow oral and written instructions.
• Good analytical and problem-solving skills.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.