Administrative Assistant / Dispatcher

is a small, family-owned company. We are looking for a friendly, customer-focused and detail-oriented individual to join our team. If you are looking to join a company where you matter, you're empowered to work independently and you care about providing a quality experience to both the construction industry and individual homeowners, this may be the right fit for you!
About the Role
Qualified candidates will have impeccable verbal and written communication skills, a strong ability to multi-task and a friendly demeanor. Our Admin/Dispatcher uses modern routing software and critical thinking in order to develop, alter, and optimize delivery routes. Admin/Dispatcher must effectively communicate and serve as the liaison between drivers and customers, remaining agile and ready to handle sudden route changes or delivery issues.
The ideal candidate will take great pride in building rapport with our customers and serving as a strong brand ambassador of both our products and reputation in the Lehigh Valley area.
Hours & Work Location

• Hours for this position are Monday - Friday 12:00pm - 6:00pm, and Saturday 8:00am - 2:00pm.

The Qualities You'll Bring

• You're an effective communicator who provides memorable customer service You pay close attention to details. If issues arise, you're innovative and quick to resolve them. You appreciate being empowered to solve problems using your own discretion.

• You're empathetic and sensitive to what makes your customers happy You approach each unique customer with care and agility and feel a great sense of satisfaction in creating an exceptional experience.

• You have a proven work ethic and follow-throughDependability - you do what you say you're going to do. Bring your excellent work history as proof of your ability to commit to a company where you can stay and grow with us.

• You understand the magnitude of being the first experience with redbox+ to our clients You represent redbox+ and make decisions as if you were the business owner. You understand that every phone interaction, email and text matters.

Duties

• Cultivate strong relationships with drivers and customers to make every day productive and efficient
• Dispatch - receive requests, triage work orders and communicate with driver/customers
• Phones/texts/email - answer inquires, take work orders, process requests
• Software administration and compliance - ensure accurate record keeping of client records, job sites, referral sources, customer retention and receipt of Terms & Conditions
• Billing - run reports to audit charge card payments, ensure accurate charges on invoices
• Follow-up - marketing prospects, Google reviews, other items as assigned
• Inventory - monitor office and field supplies to ensure team has the tools they need

Skills

• Excellent phone etiquette - commitment to "Wow!" our customers
• Technology knowledge of MS Office products and ability to quickly learn DRS software application
• Maintain professional and personable behavior at all times - behave as if every experience will be reviewed on our Google Business page
• Independent and critical thinking related to logistics and customer experience
• Ability to handle details, without dropping the ball
• Eye for accuracy in work orders and billing preparation

Qualifications

• High school degree or equivalent
• Legally able to work in the US
• Knowledge of Greater Lehigh Valley area for portion of the role dependent on dispatch logistics
• Customer service-related experience, with references to validate
• Fluency in MS Office products
• Sales and/or marketing experience preferred

Compensation

• Competitive Wages
• Health, Dental, Vision Insurance

• Hourly rate range will be adjusted as scope of role increases.

Redbox+ of Lehigh Valley is not a typical waste service. We hold a patented design for a combination portable toilet and dumpster, making our containers the most efficient and innovative in the market. We are a boutique company - small, family owned and exist to offer exceptional service to our customers.
We are looking for friendly, respectful, timely, and safe team members.
When you work with our team, you're getting over 30 years of experience in construction dumpster rental business. We offer competitive wages in the industry and take pride of our safety incentives.
Compensation: $20.00 per hour
Since winning "Innovation of the Year" at the 2007 International Waste Expo, redbox+ Dumpsters has continued to set the new standard in the waste industry. Delivering two services to each jobsite with our one-of-a-kind U.S. Patented Elite roll-off dumpster, redbox+ Dumpsters, and the franchise owners in each location, continue to redefine the industry. It begins with the redbox+ Dumpsters "Customer Care Standard" which is as unique as the product and individuals that are behind every redbox+ Dumpsters location. This standard of care has been a defining difference when looking at the quality of service provided at every job site. There is a better way in the waste industry, and that way is redbox+ Dumpsters. Discover the difference.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Redbox+ Dumpsters Corporate.