Administrative Assistant

Promethius Consulting, an IT consulting firm located on the Northwest side of Indianapolis, is seeking an entry level Administrative Assistant/Back Office.

• Do you thrive in a technical customer service environment?
• Are you excellent at keeping information detailed and on schedule?
• Are you ready to join a premier and energetic IT consulting firm?

COMPANY:

Promethius Consulting, head quartered in Indianapolis, provides world-class, on-demand computer network support and IT management for small and medium businesses. For over a decade, we have experienced tremendous success due to effective processes and prompt quality service. We act as an on-call, outsourced IT department so our clients can get on with the business of being great at what they do.

OPPORTUNITY:

As our Administrative Assistant/Receptionist, you will be a key point of contact for our clients’ service requests and assistant to the President and Director of Operations. Use your exceptional customer oriented attitude and your passion for technology to effectively log detailed service requests into our ticket system and assist our back office needs. Build rapport with clients and direct incoming calls to appropriate team members as needed. Reporting to the President and Director of Operations, use your organizational skills to perform administrative and clerical responsibilities. Gain invaluable experience in the IT field with growth opportunities for those who are willing to learn!

KEY ACCOUNTABILITIES:

• Answering and directing incoming calls while scheduling meetings/Service Calls for the IT team.
• Creating tickets and collect detailed information from clients.
• Effectively and professionally greet and communicate with all visitors.
• Schedule monthly and quarterly IT maintenance for clients that need be contacted onsite.
• Register and direct visitors to appropriate area or person.
• Distribute mail to staff and check email inboxes.
• Type letters, proposals, and other client correspondence.
• Order and maintain office supplies while keeping the kitchen clean.
• Check in orders/format tickets
• Purchase email licenses when requested
• Renewal Ticket updates/assigning
• Scheduling meetings, luncheons, appointments, etc.
• Daily check deposits/logs
• Scan paper invoices

QUALIFICATIONS:

• Customer-oriented mentality with exceptional people skills.
• First-rate verbal and written communications skills.
• Ability to effectively share and communicate information with other team members.
• Experience with Microsoft Office desktop operating programs.
• Inquisitive approach to problem solving with fine attention to detail.
• Desire to constantly build knowledge and skill base.
• High integrity, reliable, empathetic, and a positive team player contributing to company initiatives!

COMPENSATION AND BENEFITS:

Promethius Consulting, will reward your talents and commitment with an annual salary of $32k, based on experience. Position will be M-F during business hours, full-time hours. You will also receive an attractive benefit package that includes a medical, vision, dental, life, 401k, holidays, and more!

Job Type: Full-time

Pay: From $32,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: Hybrid remote in Indianapolis, IN 46268