Address
Form of workExecutive Summary
The GVM Receptionist and Sales Assistant is the first contact with many of our customers and sets the tone for the rest of our interaction with each customer. This position is critical to the success of each call. The Receptionist and Sales Assistant is charged with greeting each customer in a friendly and positive tone and for helping them reach their intended recipient or department. The Receptionist and Sales Assistant is also responsible for weekly sales reporting to the management team and constant sales support.
Key Performance Metrics/Goals
Responsibilities
Part Time Position - 8:00 AM to 5:00PM, Monday - Thursday
GVM IS AN EQUAL OPPORTUNITY EMPLOYER
The GVM Receptionist and Sales Assistant is the first contact with many of our customers and sets the tone for the rest of our interaction with each customer. This position is critical to the success of each call. The Receptionist and Sales Assistant is charged with greeting each customer in a friendly and positive tone and for helping them reach their intended recipient or department. The Receptionist and Sales Assistant is also responsible for weekly sales reporting to the management team and constant sales support.
Key Performance Metrics/Goals
- Accurate bi-weekly Used Equipment List creation
- Reduce number of call hang-ups
- Accurate of GVM quote sheets
Responsibilities
- Answer every call with a friendly and positive tone to make each interaction a positive reflection of the company.
- Track phone calls by department, salesman, and provide monthly and yearly call logs and charts to management to help determine the true start and stop of 'busy season'.
- Interact with all equipment sales calls and determine the source for advertising leads, to be reported to Marketing Manager monthly.
- Run weekly sales reports for GVM management and sales teams.
- Activate GVM Parts Website accounts daily.
- Shares responsibility for customer database, including clean-up and data entry.
- Creation and distribution of bi-weekly Used Equipment List.
- Order and ensure full stock of distributed literature.
- Create literature boxes for outside salesmen.
- Log all web leads and ensure each request is followed-up within a reasonable amount of time.
- Assists with data entry for all GVM departments, as needed.
- Administrative roles include keeping the front office organized and pleasant for walk-in customers and vendors, and potential employees., assisting with mailers, data entry, keeping track of vehicle keys.
- Requires resiliency to maintain a positive demeanor even under high stress situations, including high call volumes and in dealing with upset or frustrated customers.
- Requires punctuality and reliability.
- Assists with all other duties as assigned
Part Time Position - 8:00 AM to 5:00PM, Monday - Thursday
GVM IS AN EQUAL OPPORTUNITY EMPLOYER
