Workplace Operations Specialist

The Workplace Operations Specialist role will provide outstanding customer service and support the daily management of the office, vendor relations and overall building maintenance. In this role, you have the strong ability to think on your feet, assigning an appropriate level of urgency to specific situations and working on projects independently. You're a diligent and resourceful problem-solver, able to iterate until the right solution is found. You can easily collaborate and communicate with internal teams and external partners. 

What you'll do:

• Attention to safety, cleanliness, and the day-to-day efficient functioning of the general office environment.
• Purchase office and kitchen supplies as required while efficiently maintaining inventory.
• Manage the upkeep of the office in but not limited to; scheduling carpet cleaning, paint touch ups, furniture repair, plumbing repairs, electrical, lighting,and conference room AV diagnosis.
• Coordinate space planning and support; assist in updating floor plans, perform moves, and new hire space assignments with IT.
• Act as the liaison between all vendors providing site services, including but not limited to commercial movers, carpenters, security, building management, and electricians to fix facilities problems.
• Maintain office operations and emergency procedures, etc.

• Schedules preventative maintenance, respond to urgent maintenance calls, and participate in the creation of emergency preparedness plans.  
• Assist with issuance of security badges and security audits.
• Coordinate with building management for any work order request.
• Help coordinate furniture & food for events/meetings.
• Create and maintain new office procedures and processes for a brand new space for mail processes, snack/beverage programs, and on-site events.
• Curate lunch order menus with external restaurants to provide lunches for office employees.

What we're looking for:

• • Associates degree with 2-4 years of facilities or workplace experience.
  • Excellent customer service skills with the ability to interact with all levels of personnel within the company, external customers, and vendors.
  • Display a willingness to be flexible and exhibit a professional manner.
  • Comfortable working with and around c-suite level executives. 
  • Excellent organization and time management skills.
  • Excellent interpersonal and communication skills Ability to work independently.
  • Proficiency with MS Office (Word, Excel, PowerPoint) Ability to process invoices for department manager approval.
  • Flexibility required if additional work hours are needed.
  • Ability to lift between 30 - 40 lbs.

Other common names for this role: