Chapter And National Support Specialist

JDRF is the leading global organization funding type 1 diabetes (T1D) research. Our mission is to accelerate life-changing breakthroughs to cure, prevent and treat T1D and its complications. To accomplish this, JDRF has invested more than $2.5 billion in research funding since our inception. We are an organization built on a grassroots model of people connecting in their local communities, collaborating regionally for efficiency and broader fundraising impact, and uniting on a national stage to pool resources, passion, and energy. We collaborate with academic institutions, policymakers, and corporate and industry partners to develop and deliver a pipeline of innovative therapies to people living with T1D. Our staff and volunteers in chapters across the United States and our five international affiliates are dedicated to advocacy, community engagement, and our vision of a world without T1D. For more information, please visit www.jdrf.org or follow us on Twitter @JDRF.
As a JDRF team member, you can look forward to interesting and challenging work, building strong relationships with fellow staff and our network of volunteers, and having a meaningful impact on the lives of everyone affected by this devastating disease. JDRF supports a diverse and inclusive workforce and is an Equal Opportunity Employer.
This position plays a critical role in JDRF's financial and data management including mail and check processing, donor acknowledgement, data entry, and data integration between fundraising applications, CRM, ERP, and third-party partners. The Specialist will work with an assigned set of Chapters in executing an efficient donations process, helping to ensure a high-quality donor experience. The Specialist will ensure their assigned work is completed within an established set of service-level agreements (SLAs) with our Chapter leadership, National Development leadership, and third-party partners.
This position will work closely with members of the Finance team to ensure timely and accurate coding of revenue and will foster and drive an environment of continuous improvement. The Chapter and National Support Team Specialists will serve as the enterprise Subject Matter Experts (SMEs) for coding and processing of all fundraising sources for their assigned Chapters. This position requires outstanding organizational skills, communication skills, customer service skills and business acumen.
This is a remote position but individual selected will be supporting chapters in different time zones.
SPECIFIC RESPONSIBILITIES:
Mail Processing
• Execute mail processes and ensure that processing policies are followed.
• Provide guidance and support to assigned chapters and communicate process improvements to ensure compliance and successful implementation within the chapter.
• Partner with 3rd parties and finance/administration to ensure proper and efficient flow of mail so that donations are received and processed timely.
• Manage non-donation and confidential mail with 3rd party processor; ensure that appropriate parties are notified, and distribution is quick and efficient and handled according to organizational policies.
Donations Processing
• Serve as main point of contact for assigned Chapters and National Office Departments for all revenue coding questions and inquiries.
• For donations received via mail, review scans and code for efficient processing.
• Coding of WPG/MG
• Invoice generation for Chapters, Corporate Giving, Leadership Giving and Major Gifts
• Ensure all checks are properly and accurately deposited.
• Assist donors and chapter staff with offline credit card donations, changes, and refunds.
• Process adjustments and refunds, as needed and in accordance with JDRF Financial policies.
• Code nonstandard donations consistent with revenue coding policy, including electronic funds transfers, donor advised funds, stock gifts, and other nonstandard donations.
• Monitor gift posting to ensure accuracy in CRM, ERP, and fundraising applications correctly; review and reconcile reports.
• Ensure all proper audit procedures are being followed.
• Monitor gift portals, adjustments, and research donations as necessary
• Work with Donor Support team to provide general support for donor inquiries, reporting, and other requests.
• Ensure all chapter financial and data team procedures and business rules are documented and reviewed annually.
• Other duties as assigned
EXPERIENCE & REQUIREMENTS:
• 3+ years progressive experience in an accounting, finance, or business administration role. Experience in nonprofit organizations preferred.
• College degree or equivalent work experience
• Experience with caging operations preferred
• Working knowledge of basic accounting principles
• Experience with Salesforce, Workday/ERP applications, and fundraising applications strongly preferred
• Experience implementing projects that include data and system Integrations
• Working knowledge of Excel, PowerPoint, and Word required
• Working knowledge of JDRF financial policies and revenue coding business rules strongly preferred
• Excellent time management skills with ability to handle multiple projects
• Excellent communications skills (verbal and written)
• Excellent customer service skills
• Pro-active approach focused on problem solving
• Fast learner and able to link diverse sources of information to the business, including ability to handle confidential information and materials with appropriate discretion
• Ability to work and make judgments independently and take initiative
• Well-disciplined and a self-starter that is extremely resourceful
Travel Requirements: The Specialist may be required from time to time to travel Chapter locations and/or National headquarters. Travel will be < 5%.
Targeted salary range: $58,000 - $68,000
Essential Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.
The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Additional information:
Requests for medical, religious, and other exemptions will be considered on an individual basis. JDRF will comply with all federal, state, and local laws.
JDRF supports a diverse and inclusive workforce.
JDRF is an Equal Opportunity Employer.
All your information will be kept confidential according to EEO guidelines.