Operations Specialist

The Operations Specialist will be filling in as the Executive Director in any of the nearly 40 HRA communities in any of the 14 states we operate in. This role will have a 10 on 4 off schedule with luxurious on site lodging accommodations provided . The Executive Director is totally responsible for the management of the Assisted Living, Independent Living, Memory Care community. Also, ensures high quality resident care services, within budgetary guidelines, while meeting or exceeding Harbor Retirement Associates, LLC, standards, and responsible for compliance with federal, state, local and HRA policies, procedures and regulations. The Executive Director is responsible to lead the community by example exhibiting the CORE Values through servant leadership.

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Essential Functions:

Internal Community Relations:

• Develops and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve community hospitality and services
• Establishes effective relationships with other community department heads to ensure high quality resident care while fostering an inter-departmental cooperation.
• Oversees and monitors nursing services (if applicable) to ensure high quality nursing delivery systems
• Monitor resident care on a daily basis; conduct daily rounds; implement quality assurance programs for all departments.
• Establish positive rapport with regulatory agencies; keep updated on changes in federal, state, and local regulations
• Oversee facility management of the community
• Directs community safety and loss prevention program; monitors adherence to safety rules and regulations and takes remedial action when necessary
• Contacts the resident’s family when a change in services is needed. Leads and participates in a resident/family conference to review changes in services
• Ensures a high degree of customer satisfaction
• Assist in the development of the residence’s budget
• Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures
  Financial:
• Plans and develops operating budget within HRA guidelines
• Regularly monitors department performance and regularly analyzes the community P&L status taking corrective action when necessary
• Is prepared for and attends monthly P&L teleconferences as scheduled
• Trains community management in pertinent cost control techniques
• Directs and monitors community inventory control systems
• Responsible for managing all contracted services
  Marketing:
• Maintain a high level of occupancy
  Associate Relations:
• Oversees the recruitment, selection, retention and termination of all community associates
• Ensures adequate and effective orientation and training of community job-specific duties
• Supervises and evaluates all community managers by providing ongoing coaching and timely feedback
• Ensures that all associates meet or exceed HRA’s standards of appearance, sanitation and health standards
• Establishes positive associate relations programs, recognition programs and practices
• Oversees and manages the community compensation, recommending wage increases and adjustments when necessary
• Ensures that all staff maintains and protects the confidentiality of resident information at all times
• Provides an “open door” to associates and address any concerns and grievances within a timely manner and in accordance to company standards
• Ensures the appropriate handling of on-the-job injuries as reported by associates
• Provides leadership and direction in the marketing of the residence including developing relations with local referral sources Represents the residence to the community, family members, and visitors and develop positive relations with all customers
  Non-Essential Functions:
• Encourages teamwork and promotes company philosophy
• Participates Life Enrichment activities when able
• Is prompt and able to perform the required duties of the position on a regular, predictable basis
• Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
• Becomes familiar and understands the steps for fire evacuation
• All associates are responsible for maintaining a safe and secure environment for all community residents
  Qualifications/Skills/Educational Requirements:
• Bachelor’s Degree
• Job Requires extended and frequent travel
• Prefer current state required licensure for operating assisted living and/or memory care communities or have the willingness to obtain as new assignments arise.  Licensure in multiple states a plus.
• Strong leadership skills with a minimum of two (2) years’ experience in supervising and management
• Experience using Microsoft Office and Outlook software. Mid-level typing skills required
• Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget
• Knowledge of current Federal and State laws pertaining to IL, AL, MC communities respectively
• Able to make independent decisions
• Must possess a passion to work with and around senior citizens