Operations Servicing Specialist I

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for an Operations Servicing Specialist Ito join our ONESCCU team in Melbourne! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available!
• Flexible Schedule
• Remote-Hybrid Work Options! (Flex up to 3 days at home & 2 days onsite per week; available after training)
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99% if approved
• FREE Identify Theft Protection
• No fee SCCU accounts

Operations Servicing Specialist Starting Salary Range:

• $16.92- $18.02 Hourly

Operations Servicing Specialist IDuties & Responsibilities

• Researches member requests for account information, including check copies, statements and posting errors. Communicates to the SCCU Team Members & SCCU Members. Performs adjustments on accounts when posting errors have occurred, and forwards check information to the proper personnel for adjustments.
• Examines requests from subpoenas for account statements & check copies, and provides all information to the requesting counsel in the required timeframe.
• Completes member address changes in accordance with established standard procedures.
• Researches and completes Verification of Deposit (VOD) requests from members and outside companies. Periodically reviews automated VOD process through the social security administration to ensure proper functionality.
• Researches and completes quality control requests from outside companies.
• Corrects CD errors and communicates with the SCCU personnel and member on needed revisions to documentation. Performs maintenance on CDs per member instructions received through mail.
• Reviews daily report of Safe Deposit Boxes for accounts that are unpaid for more than the allotted time for payment. Sends corresponding letters and informs branches of drill notices when necessary.
• Processes Returned Mail in accordance with current procedures. Updates addresses as necessary in the system. Continually looks at information received through returned mail to provide suggestions for improvement.
• Answers phone calls and WebApp requests coming in to Operation Services queues and responds accordingly to requests.

Operations Servicing Specialist IQualifications

• High School Diploma or GED required. Additional coursework gained at vocational, technical or business school.
• Intermediate Microsoft Office skills, notably in Excel and Word
• Ability to focus on member needs
• Ability to work independently and recognize requests that need escalation
• Strong organizational skills, ability to recognize priorities, and capability of multi-tasking
• Proficient in use of office equipment including scanner, fax, and multi-phone line
• Knowledge of Credit Union and banking deposit account laws and regulations
• Ability to communicate clearly and effectively both verbally and in writing to ensure complete understanding and comprehension of the intent and content of the communication

Operations Servicing Specialist I Schedule

Full Time role, 40 hours a week, within the Department Hours of Operations

• Monday – Friday 8am – 5pm
• Saturdays on Rotation 9am - 5pm