Training Development Manager

The manager will lead the day-to-day operations for the Continuity+ and Services onboarding Training Development team. Areas of responsibility include:People ManagementProvide direction and guidance to content development team; ensure the team executes on the training roadmap.Conduct regular 1:1s and development discussions with team members; is aware of each direct report’s career goals, partners to support their development plans.Assess, motivate, and drive overall team performance.Business Engagement & PartnershipCollaborate with internal partners to determine how AppleCare Training can best support worldwide business initiatives and impact results.Participate in and contribute to Senior level project initiatives.Program OwnershipBuild and implement development strategies and efficiently / appropriately respond to changes in business priorities.Coordinate, implement, and oversee scalable solutions and programs to grow learner capability.Evaluate, track, and report on impact of training to senior leadership.Identify new opportunities and use existing opportunities to improve training measures.Oversee the team in creation, curation, and communication of formal training programs.Position may require periodic domestic or international travel.