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Position Summary:
As a member of our MIS/Information Technology division, the Temp-to-PermHelp Desk Support I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to join the department who has a commitment to customer services for our users. This position is stationed onsite in Bronx, NY with options for one remote day after probationary period.
Minimum Qualifications:
- High School Diploma or GED is required.
- 1 year of experience working in an IT/Help Desk Environment in Microsoft OS environment.
- Bilingual English/Spanish is a plus.
- Proven track record of success in providing excellent customer service experience. Excellent interpersonal skills, a must.
- Preferred Knowledge: Mitel, ECW, Sophos
- Preferred Certifications: A+, Net+, Sec+
Key Duties:
- Handles phone and email inquiries, troubleshooting and managing hardware, software and new requests.
- Follows up on outstanding requests and ensures timely resolution.
- Assist users in password changes.
- Documents and updates all requests in the ticketing system.
- Removes, replaces, and installs hardware equipment.
Starting Compensation: Minimum $50,000 per year; Maximum $55,000 per year
About Urban Health Plan:
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 40 years ago. That tradition continues today by promoting excellence in everything that we do.
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.
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