Help Desk Support

Direct Client

Phone/Skype Hire. Hybrid

Location: Albany, NY

Duration: 12+ months

Responsibilities

· Assisting end users with system issues via phone and email.

· Testing system functionality to determine root cause of user reported issues.

· Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations

· Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.

· Responsible for user-facing communications and reviewing training materials for accuracy.

Job Qualifications:

· Bachelor's Degree

· 3 years of relevant experience

· Equivalent combination of advanced education, training, and experience will be considered.

Skills Needed

· Strong customer service skills with prior experience working on a Help Desk

· Familiar with policies and protocols of the State agencies to deliver services to the citizens under various healthcare programs

· Experience in healthcare, Medicaid, and Long-Term Care required.

· Proficient with Microsoft Office Suite.

· Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.

Job Type: Contract

Salary: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Experience:

• working on a Help Desk: 2 years (Required)
• Microsoft Office Suite, customer support: 3 years (Required)

Location:

• Albany, NY (Required)

Work Location: Remote