Desk Top Support Engineer I

Job Description:

• Monitor, support, repair, and maintain computer equipment, perform images on PCs and connect to data and applications servers to troubleshoot.
• Support and perform maintenance on file and application server software, hardware, and monitor network, server, and application performance and availability.
• Address potential systems issues in a proactive manner, resolving problems directly or working closely with support Engineers and other support groups whenever necessary.
• Take support calls and log issues into problem management system.
• Diagnoses basic hardware and software problems by phone or email.
• Responds to customer inquiries and answers customer's basic questions.

Required Skills/Experience:

• Desktop Imaging and Deployment Skills, Basic PC Troubleshooting
• End user support
• Software install\troubleshooting

Preferred Skills/ Experience:

• Microsoft Certification (Windows Desktop) a plus
• MAC Experience not required, but a plus

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.