Support Desk Specialist

Job Summary:

We are looking for an experienced Support Desk Specialist to join our IT team. Under the direction of the Support Manager, the Support Desk Specialist will be responsible for providing technical assistance and supporting Kingstone’s computer systems, hardware, and software.

This is a hybrid position and will require work onsite in our New York office as the business needs.

What you will do:

• Triage IT Support tickets: troubleshooting, gathering issue details for escalation, support related to computer systems, software, and hardware.
• Account Management/Access Control (Active Directory user creation, Exchange mailbox assignment, business applications, etc.).
• End user support - Microsoft Operating Systems and Product support; department and business application support (accounting, HR, etc.) with occasional user training.
• Perform updates to business applications.
• Alert and Log review. Escalate to appropriate team.
• Assist in moving operation projects forward by working with the team using agile frameworks.
• Hardware Support (phones, computers, monitors) when necessary; Printer support and installation.
• Creation and maintenance of troubleshooting procedures; writing documentation, Knowledge base articles, and manuals.

What you will bring:

• A college degree, technical education, or equivalent work experience.
• 2-5 years of experience working within an IT support role.
• ITIL4 Foundations certified (preferred).
• Industry certifications a plus (Microsoft, CompTIA, etc.).
• Experience with Intune (preferred).
• Experience with cloud computing and virtual desktop (preferred).
• Experience working with ticketing systems and queues (Jira preferred).
• Technical troubleshooting skills; diagnosing programs, isolating problems, and determining and implementing solutions.
• Understanding of Windows Operating Systems and Microsoft office products.
• Willingness to learn; must ensure skills are current with industry trends to meet company needs.
• Customer service skills to troubleshoot remote users over the phone; excellent interpersonal, verbal, and written communication skills.
• Ability to create and update documentation, diagrams, and charts.
• Ability to lift and move PCs, printers, and other peripherals.
• Ability to occasionally travel to remote sites and off-hours availability for system maintenance and support.

What we offer:

• Health benefits
• Life and disability insurance
• 401(k) with company match
• Paid parental leave
• Paid vacation, paid holidays, and birthday off
• Flexible work schedule
• Peer recognition program

Kingstone is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Visit www.kingstoneinsurance.com/Careers

We thank all applicants; however, only those selected for an interview will be contacted.

Please note that Kingstone does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Kingstone.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Are you legally authorized to work in the United States?

Ability to Relocate:

• Kingston, NY 12401: Relocate before starting work (Required)

Work Location: Hybrid remote in Kingston, NY 12401