Help Desk Support

General Description: At Alpine Global, we specialize in finding unique alpha through our understanding of market behaviors, fundamental research, modeling, and dynamic risk management founded in 2008, Alpine has steadily expanded our team and resources to capture opportunities across a wide range of strategies, asset classes and global markets. Our infrastructure was built to “let traders trade” – allowing teams to interact with global markets and dynamically manage portfolios with best-in-class systems and processes.

We are currently looking for a Helpdesk assistant to join our team. Ideally, Candidates would be new to the field, preferably with a Computer Science degree with an interest in advancing in Network Engineering. Candidates should expect some labor work (moving desks, setting up monitors / desktops). The ability to quickly troubleshoot and resolve issues is a must. Eager to learn all aspects of IT. Open to travel.

Major Duties and Responsibilities:

 Hardware troubleshooting and Software Troubleshooting

 Provides end user application support, defines & documents incident scope, uses critical thinking

to analyze problems, identifies root cause, troubleshoots issues to achieve first call resolution or

escalate issues when appropriate.

 Desktop / Laptop Configurations and desk setups

 Receive and respond to incoming calls, texts, and/or e-mails regarding PC and/or hardware

problems

 Perform analysis and diagnosis of complex PC problems for end users, and recommend and

implement solutions

Supervises:

 None

Requirements & Skills:

 2 years of experience providing Windows and MacOS desktop support to both

 technical and nontechnical users.

 2 years of experience providing MS: Office support, specifically Outlook and Excel.

 A strong interest in IT and are interested in a long term career in systems

 A determined problem solver; you enjoy systematically approaching new issues to learn how to

solve them.

 Ability to independently manage and prioritize workload and projects.

 Ability to possess outstanding interpersonal and communication skills.

 Must be empathetic, humble, and possess a strong focus on customer service.

 Ability to work under pressure and to tight deadlines

 High-level written and verbal communication skills

 Strong problem-solving capacity

 Critical thinking ability

 Customer service

 Ability to articulate issues

 Ability to empathize with someone

Qualifications

Education:

 Bachelor’s degree in computer science, mathematics, or engineering

Experience:

 2 years of Experience in: Multiple OS platforms with strong emphasis on Windows

 Knowledge in the TCP / IP protocol suite; security architecture; securing and hardening Operating

Systems; Networks; Databases; and Applications.

Salary: 28.85 plus benefits

Job Type: Full-time

Pay: $27.00 - $28.85 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift

Application Question(s):

• Are you legally authorized to work in the US?

Education:

• Bachelor's (Required)

Experience:

• Windows: 2 years (Required)

Ability to Commute:

• New York, NY 10005 (Required)

Work Location: In person