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Salary
Our client, a leading International Financial Services firm in New York is seeking an End User Support professional.This an on-going project.
Reporting to the Service Delivery Manager, End User Services, and this position will be focused on providing local IT support back office and executive. The candidate must have strong technical ability problem-solving skills, customer service, and a sense of ownership and accountability to provide the best possible support for our end users.
Responsibilities
- Troubleshoot and resolve incidents related to end-user devices i.e. laptops, desktops, cell phones, software, ip phones, printers, AV equipment, basic networking issues, etc.;
- Resolve service requests i.e. software installations, how-to's etc.
- Perform daily operational procedures manage their queue, update tickets, assist other deskside techs in different regions remotely if time permits etc.
- Setting up workstations including but not limited to docking stations, monitors, installing applications, phone and headset, and mobile devices;
- Proficiency in mobile technology, PC and Laptop, Microsoft Windows-based systems 7 & 10, as well as the Microsoft office suite, is essential to the End User Support Specialist role. You will show an eagerness to learn the latest technology while also possessing the aptitude to learn new skills and technology concepts.
- Help clients reconnect hardware at their desks.
- Install accessories as needed
- Remap printers
- Escalate connectivity and telecom issues to Control Center.
- Conduct building sweeps
- Test phones and active network ports
- Resetting user accounts for Active Directory, phone system, other applications, etc.
- Office 365 Client setup
- Supporting BYOD
- Office 365 Clients & Applications (in general)
- O365 Hybrid environment knowledge
- Audio/Visual Setup including VOIP phones, conference bridges, video Conferences, etc.
- End-user Support with various issues pertaining to Windows 10
- MS Office 2016/365 support (Word, Excel, Outlook, Access)
- Active Directory/Azure AD user management
- SCCM familiarity (Application deployment)
- Capability to interface with our Associates and communicate effectively with them on technical issues
- Demonstrates analytical, organizational, and planning skills; oral and written communication skills;
- Strong technical and problem-solving abilities;
- Skill in coordinating activities, evaluating issues, and establishing priorities;
- Ability to assume responsibility with minimal supervision;
- Strong customer service orientation;
- Experience offering "white glove service to senior management
- Sense of ownership and urgency
- Strong command of Microsoft Operating Systems and productivity software (Excel, Word, PowerPoint, Visio, Windows)
- Experience with Mobility software such as (13/16/3665) and hardware platforms such as Surface Pro
- Strong written and verbal communication
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender i dentity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
