Location: Remote
Hours & Compensation:
- 7AM-1PM ET Monday through Friday, plus weekend availability
- Start date as early as April 1st, through August 23rd (20-40 hours per week)
- Compensation: $18/hour, Seasonal Internship
- Support sourcing efforts to find and onboard new candidates and increase candidate pool for various positions
- Interface with prospective candidates and returning staff members via phone, email, and text, answer questions as a credible resource, to assist with onboarding, paperwork, training, and orientation
- Ensure internal communication on schedules and staffing counts are updated across different brands and communicated to staff members
- Assist with various hiring and onboarding requirements, including; reference checking, tracking background checks, I-9 forms, orientation, and training scheduling for the different brands and positions
- Assist in recruitment marketing and execution via social media, mass emails, and conduct research as needed for the Talent team.
- Run, edit, and update various hiring reports.
- Support market-based General Managers in handling staffing changes, additions, and last minute requirements
- Promote NY Mets Camps, and other MLB camps we operate to prospective and returning camp families over the phone, and via email.
- Be part of a team of seasonal interns that deliver best-in-class communications and customer service to our camp families.
- Answer parent questions and assist parents with enrolling via our camp management system
- Make proactive phone calls to camp families to ensure accounts are updated and to provide "wow" moments of Customer Experience in helping them prepare for camp
- Assist in camp marketing production and execution via social media, mass emails, and other mediums- helping establish and maintain a consistent brand voice
- Produce reports, process payments, and conduct reconciliations to ensure accounts and processes remain current at all times
- Troubleshoot issues that customers encounter to solve their problems. Coordinate with third-party software vendors, as necessary, to make adjustments that make Customer Experience smoother
- Work on projects relating to each customer’s experience, and simplifying processes.
- Interest in exploring a degree in human resource management & customer/sales facing role
- Passion for the sports + recreation industry
- Comfort and confidence in speaking with employees and customers
- You’re a team player with a "no task is below me” approach
- You enjoy working in a fast-paced and ever-changing environment, and are a morning person
- Exceptional communication skills, both written and verbal
- Rigorous attention to detail and highly organized, and able to multitask in a remote environment
- Strong command of Google Suite (Gmail, Google Calendar, Drive, Docs)
- Interest in learning HR & CSM Systems
- Experience with Excel is a plus
Benefits Include
- 95% Remote
- Tickets to NY Mets select home games
Reporting Relationship
- Reports to our Talent Experience Coordinator and Customer Experience Coordinator, and ultimately to our CEO