Systems Administrator

Are you passionate about leveraging innovative technology to transform healthcare? Do you thrive in a collaborative environment where your system administration skills can make a meaningful impact on providing the lives of our members? If so, Come Find your Spark at Quartz!

Quartz is seeking a Systems Administrator position to join our IT Infrastructure Team. This role will provide expertise in design, administration, maintenance, and support of the infrastructure systems and processes Quartz relies on to provide world class health plan solutions to its members. This position will partner with business owners, technical staff, and project teams across the business to implement and support efficient systems and processes using the ITIL framework and Six Sigma and ITSM principles. Ensuring day to day operations perform well, refining and automating processes, and maintaining and updating systems and infrastructure are key daily focuses of this role.

Benefits:

• Work on a high functioning, highly collaborative, supportive team
• Opportunity to contribute to strategy and planning
• Ability to grow diverse skills and work with a range of technologies across many teams
• Full-time Hybrid work environment available
• Starting salary range based upon experience: $77,200 - $96,500 annually plus robust benefits package

• Perform server and system administration tasks, including group policies, print services and queue management, event log monitoring, security permissions, drive and volume management, OS provisioning, migrations, upgrades, and performing tuning.
• Aid in the design, build, test, and deployment of new systems, services, and processes to meet ongoing business needs.
• Perform routine maintenance including updates, patching, backups, snapshots, configuration management, and disaster recovery
• Uphold internal and cloud infrastructure standards, short and long-term goals, and strategic direction.
• Develop and maintain scripts to automate routine tasks.
• Administer and maintain applications required to maintain network, servers, and technical operations and service.
• Provide technical expertise on team systems and services and aid in troubleshooting, identifying root cause, and recommending and implementing solutions to remediate.
• Develop, implement, and maintain documentation, diagrams, and procedures for systems and processes.
• Work closely with teammates, vendors, project teams, and management to support projects and initiatives, across the enterprise by collaborating, designing, challenging, optimizing, implementing, and enhancing deliverables throughout their lifecycles.
• Create detailed technical assessments of, and make recommendations on, proposed solutions including research and evaluation of alternative solutions.
• Participate in shared department on-call rotation.

• Bachelor's degree and 2 years of experience in a systems administration role; equivalent work experience will be considered in lieu of education requirement
• 2 years of experience with Windows administration and VMware environment administration
• Experience with Basic Linux administration
• Experience provisioning and managing SAN/vSAN/HCI infrastructure
• Experience managing certificate infrastructure, backups, MFA solutions, and monitoring solutions
• Experience supporting services in an ITSM framework
• Experience working in a VDI (Horizon) environment is preferred
• Proficiency writing, maintaining, and updating scripts (PowerShell preferred)
• Proficiency in VMware vSphere, SRM administration
• Knowledge of cloud infrastructure elements and functions (Azure or AWS)
• Knowledge of network, web, and application related protocols and infrastructure (VPNs, vlans, TCP/IP, IPsec, HTTPS, SSL/TLS, routing, switching, firewalls)
• Knowledge of ITIL framework
• Meticulous, accountable, helpful, conscientious, and prompt
• Flexibility to work outside of business hours, as needed (regular hours and schedule will be adjusted to account for after-hours work)
• Ability to manage multiple priorities simultaneously, work independently, under pressure, and be adaptable to change
• Must be inquisitive and seek out answers without being asked
• Excellent interpersonal, oral, and written communication skills, with the ability to effectively communicate and work with multiple vendors, managed service providers
• MCSA, Office365, Azure, VMware or equivalent certification(s) preferred

This position may work remotely but will be required to be able to report to our office in Madison, WI. Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

Quartz offers an excellent benefit and compensation package, opportunity for career advancement and a professional culture built upon the foundations of Respect, Responsibility, Relationships, and Resourcefulness. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.