Job Description
Recognized as one of "Milwaukee’s Best and Brightest Companies to Work For®” in 2022, River Run fosters an environment where dedication, recognition, and advancement converge. Join us and be part of our exceptional workplace where individuals flourish and achievements are celebrated.
Be an active partner to manage a business relationship with clients. Provide a high level of quality service on a wide variety of hardware and software systems. Provide support to junior technology staff of River Run Computers.
Primary Duties and Responsibilities
• Monitor and manage server and workstation health, including system logs, disk space, processor and memory usage, patches, backups, and security measures.
• Perform setup, analysis, and troubleshooting of IT hardware and software, including installation, replacement, cabling, drivers, software customization, and user issue resolution.
• Configure and analyze basic network protocols, diagnose connectivity and name resolution issues, and set up critical devices on the network.
• Administer user accounts, mailboxes, printers, group policy, and network security.
• Manage and administer designated client networks.
• Assist the Support Desk with escalated issues and serve as auxiliary support when necessary.
• Identify and refer complex issues for higher-level support.
• Assist in setup, analysis, and repair of server and infrastructure devices under supervision.
• Participate in configuration and deployment of complex network projects under supervision.
• Maintain effective communication with clients and staff.
Qualifications
Knowledge of fault-tolerance schemes and disaster recovery is preferred.
Windows Desktop and Server Administration
Mastery of Basic TCP/IP Skills
Foundational Understanding of DNS, Routing, Firewalls
Proficiency With Backup, Patch Management, and AntiThreat Technologies
Active Directory User and Object Management
Microsoft Exchange Mailbox & Client Management
Messaging Systems Spam Management
Foundational Understanding of Wireless Technologies, Messaging Systems, Virtual and Remote Access Technologies
Education
Associate's degree (A. A.) or better or three years+ of related experience in a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software and backup processes.
Transportation
Must have a reliable vehicle
Physical Demands
The employee must regularly lift and /or move up to 25 pounds
HR Information
- $60k-$90k base salary + bonus eligible
Comprehensive medical benefits, including dental and vision
PTO accruals based on tenure (Year 1: 80 hours, Year 2: 120 hours, Year 3: 160 hours)
Life insurance
401K plan