It Systems Administrator

Job Title: IT Systems Administrator
Job Function: Managing and maintaining the organization's computer systems, networks, and servers
Job Type: Full Time Perm
Location: Appleton, WI
About RCM:
RCM Life Sciences & IT is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define, implement, and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
Scope of Job
RCM is seeking candidates for the IT Systems Administrator position.  You will be responsible for managing and maintaining the organization's computer systems, networks, and servers with the main objective ensuring the smooth operation of the IT infrastructure and end-user computing environment, aiming for the highest functionality. Additional responsibilities will include troubleshooting problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion; providing end-user assistance where required; and analyzing needs, assessing systems and/or process, and making recommendations for system acquisition.
Responsibilities:

• Monitoring and maintaining systems: Monitor system performance, troubleshoot issues, and ensure that systems are operating efficiently and securely. This involves tasks such as applying software updates and patches, managing backups, and addressing security vulnerabilities.
• User support and troubleshooting: Provide technical support to end-users, resolving hardware and software issues, assisting with system access, and addressing user inquiries.
• Network security: Manage security options and software in computers and networks to maintain privacy and protection from attacks, ensuring security and privacy of networks and computer systems.
• Coaching and mentoring: Provide orientation and guidance to users and support staff on systems operation, standard procedures, and best practices. Additionally, they provide input to evaluation of team performance.

Qualifications:

• Minimum of 4 years’ experience with: Windows server / Active Directory, VMware ESXi, Linux,  Azure/Azure Active Directory, Microsoft 365
• Strong interpersonal and communication skills; ability to interact positively with and train users, make presentations, and to write basic documentation.
• Ability to organize and schedule upgrades and coordinate activities between Information Technology team and other teams without deterring others from completing their work.
• Ability to define requirements for technical projects and work directly with stakeholders.
• Excellent diagnostic and problem-solving skills.
• Outstanding organizational and time-management skills with the ability to work independently.
• Good knowledge of internet security and data privacy principles
• Understanding of scripting tools
• Develop standards for the operation of system hardware and software.
• Ability to travel between locations as needed for support.

Education & Certifications

• Degree in Computer Science, network administration or engineering or relevant field
• Minimum of 4+ years of professional experience hands-on with IT Systems Administration and Support
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• One or more professional level Windows or network certifications is a plus.
• Valid Driver's License with acceptable driving record.

Equal Opportunity Statement
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Pay Transparency
For job requisitions posted to certain locations, RCM Technologies is required by law to include a reasonable estimate of the compensation/pay rate range. This range is specific to certain locations and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Compensation Range
Pay $80 - $90K yr.
Disclaimer
This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
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