Student Services Specialist

BCforward is currently seeking highly motivated Student Services Specialistfor an opportunity in Phoenix, AZ

Position Title: Student Services Specialist

Location: Phoenix, AZ

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6 Months Contract

Job Type: FULL TIME Contract

Pay Range: [18.00/hr.] - [20.00/hr.]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description

• This position provides comprehensive student support, specializing in enrolment services and financial aid, in the Maricopa Contact Center. This position works collaboratively with a team to provide remote customer service and communications for a diverse population of students and campus admission, records and registration and financial aid representatives. This position operates with the highest level of customer service via phone, email, chat, text, and other communication modes.
• This position will be trained and expected to provide one-stop enrollment student support (including admissions, registration, financial aid, placement, student billing, recruitment, and other enrollment processes) via inbound and outbound phone calls for all ten Maricopa Community Colleges and the District Office. The position utilizes strong problem-solving and troubleshooting skills and leverages multiple technology systems to efficiently help students navigate all aspects of the enrollment and financial aid processes. The position reports to a manager in the Maricopa Student Support Center.
• This position works at the Wood Street location in Phoenix. This may be a work from home position on a part-time or full-time basis.

Essential Functions

• 60% - Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students.
• 20% - Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems.
• 10% - Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center.
• 10% - Other duties as assigned

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one year full-time of Student Services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

High School Diploma or GED, and one (3) years of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs, or working in a call center on inbound and outbound call campaigns.

Desired Qualifications (Please list out experience by year in resume and cover letter)

• Bachelor's degree or higher in an academic field from a regionally accredited institution.
• One (1) or more years of experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment).
• One (1) or more years of experience working with financial aid
• One (1) or more years working in a customer service role over the phone.
• Experience using a Student Information System (Peoplesoft, Banner, etc.)
• Experience using a Customer Relationship Management Tool (CRM, Salesforce, etc.)
• Bilingual (Spanish-English)

Special Working Conditions

• Hours of operation 7:00 AM - 7:00 PM, varied schedules within these hours.
• May be required to sit for a long period of time; viewing a computer monitor.
• May be required to lift or carry up to 25 lbs.
• May be required to work evenings and weekends.
• Must be in good standing with the Department of Education as it relates to Federal Financial Aid.
• May be required to work on site or at home. Technology (computer, monitors, mouse, keyboard, etc.) will be provided for work from home, but the candidate must have reliable internet. Other workspace requirements (desks, chairs, etc.) are not provided by the Maricopa Community Colleges. The candidate must have a private remote workspace.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 221933 when responding to this ad.