Address
Form of workWelcome visitors with a friendly, positive, and helpful demeanor. While also serving as a cross-trained Student Services professional, dedicated to providing high-level customer service to prospective students, enrolled students, and other key stakeholders of Jackson College in a fast-paced environment. Responsibilities include assisting individuals with all aspects of Student Services including, but not limited to, admissions, event planning, orientation, advising, registration, financial aid, career services, and support services. Demonstrates dedication to continuous quality improvement that espouses the mission, vision, and values of the institution. Must employ benchmarking standards related to world-class service and the student experience. Provide quality service in the performance of work assignments and duties.
Essential Functions
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- In concert with functional area specialists, provide procedural support and assistance to prospective and enrolled students regarding admissions, advising, registration, financial aid, support services, career services, and other related topics.
- Enthusiastically welcome individuals in person, live chat, and by phone to Student Services, and events recognizing that every interaction influences the recruitment and retention of students.
- Provide a high quality ‘hand-off’ to the next Jackson College professional.
- Refer students to appropriate internal and community-based programs and support services. Initiate contact with faculty, the Student Resolution Advocate, Center for Student Success and other departments to assist students with questions and needs.
- Assist students or payees with financial aid, payment options, and collection/processing of tuition payments. As well as prepare daily cash reconciliation reports and maintain balance of cashbox and petty cash.
- Maintain the Student Services information center, specific calendars, manage center email, and voicemail queue and schedules for the Jackson College – Hillsdale Center.
- Order and stock office supplies, course/lab materials, student materials, and forms.
- Assist with the coordination of and participation in Student Services activities both on and off-site events, and projects designed to create an on-going atmosphere of care, concern, and goal attainment for students. Events may take place during non-standard work hours.
- Process student applications and associated documents in collaboration with members of the Admissions Team.
- Serve as administrative support to the Director, as well as other Jackson College Hillsdale staff and/or faculty.
- Assist faculty and students with technical needs.
- Responsible for opening and closing procedures of the Center office and facility. Analyze and evaluate sensitive situations critically and accurately, determine consequences, solve problems creatively and recommend effective courses of action.
- Utilize electronic devices for digital student record maintenance and updates. While appropriately document student communications and inquiries; record details of inquiries, comments and complaints, record details of actions taken.
- Participate in ongoing learning and professional development to assure ongoing knowledge and implementation of customer service best practice standards. Serve on committees designed to improve institutional quality, with approval from direct supervisor.
- This position may also support the Corrections Education Program (CEP); therefore, this position may be required to travel with regional directors and staff to the correctional facilities to assist with student needs.
- May travel as needed to correctional facilities to support CEP program as such will need to pass a LEIN (Law Enforcement Information Network) clearance.
- In accordance with FERPA, maintain complete confidentiality of student records and other information of a confidential nature.
- Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission, and vision, and agreeing to be evaluated by same.
This position has no supervisory responsibilities.
CONTACTS AND PURPOSE OF CONTACTS
Internal: Frequent contact with registration/records, admissions, financial aid, business office, multicultural affairs, student life, student housing, career services, Center for Student Success, institutional quality and effectiveness, information technology and academic department staff in information sharing/gathering and problem-solving capacity. Regular contact and collaborative work with other staff, faculty, and administration members.
External: Frequent contact with students, prospective students and the general public in a service-providing capacity. Regular contact with JC off-campus staff and community partners. Some contact may be required with state agencies and federal agencies.Minimum Qualifications
QUALIFICATIONS
Minimum
Education and/or Experience
- Associate degree or equivalent from a two-year college or technical school; 3 or more years related experience (customer facing position) and/or training; or equivalent combination of education and experience.
Skills and Abilities to:
Preferred
Education and/or Experience
- Bachelor's degree (B.A. or B.S.) from a four-year college or university and two years related experience in a customer facing position.
Knowledge of:
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
“This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.”Supplemental Information
Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.
Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name.
The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.
It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.
When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.
The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.
Final candidates will be subject to a criminal background as part of the employment process.
If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.
Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.
A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.
Applicants have rights under Federal employment laws. Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.
