Address
Form of work
SalaryGeneral Information
Vacancy Open to
All Candidates
Employment Type
Permanent - Full-time
If time-limited, note appointment end date
Hours per week
40
Months per year
12
Position Number
003255
NC Salary Grade Equivalency
GN07
Classification Title
Student Services Specialist - Journey
Working Title
Student Services & Athletic Eligibility Specialist
Salary Range
$39,058 - $48,823
Anticipate Hiring Range
$39,058 - $48,000
FLSA Status
Non Exempt
Division
Academic Affairs
Department
Enrollment Management (Adm)
Work Unit
Registrar
Work Schedule
8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary. Eligible to work from home two days a week after training is complete.
Primary Purpose of Position
This position is the specialist for undergraduate curricular change requests and NCAA academic eligibility verification. In this position, the candidate will:
- Manage and process curricular change requests.
- Liaison with the Office of Athletics and Athletic Academic Center to conduct initial and continuing academic eligibility assessments of all student-athletes in compliance with NCAA DI rules and regulations.
- Maintain a database of Banner program codes and the list of faculty/staff members authorized to submit and vet change requests.
- Update the undergraduate program database to align with the undergraduate academic curriculum.
- Provide academic history data points on all student-athletes.
- Continually contribute to iterative process improvement, seeking new methods and technologies for gaining process efficiency and accuracy related to job responsibilities;
- Develop and maintain effective working relationships with students, parents, faculty, and staff to provide excellent and prompt customer service.
- Review and correct issues identified through daily data integrity reports.
- Cross-train with team members to assist as needed during high-volume seasons; and
- Maintain a high degree of integrity and exercise confidentiality following university policy and local, state, and federal regulations such as FERPA and HIPAA.
Minimum Education/Experience
Required Minimum Qualifications:
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and two years of administrative or office management experience in the Student Services or related field; or equivalent. All degrees must be received from appropriately accredited institutions.
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and two years of administrative or office management experience in the Student Services or related field; or equivalent. All degrees must be received from appropriately accredited institutions.
Essential Job Duties
This position will:
- Serve as the point of contact and resolution for undergraduate program change requests.
- Participate in the NCAA academic eligibility review process.
- Participate, as a team member, in process improvement projects.
- Complete education verifications for club/intramural sports.
- Provide excellent customer service.
- Pursue and participate in professional development to grow the position and self.
- Support other teams in the Office of the Registrar during peak times; and
- Review and respond to Salesforce cases in a timely manner.
Other Work Responsibilities
- Work at Commencement ceremonies held in May and December. Will be required to work two weekends a year.
Departmental Preferred Experience, Skills, Training/Education
- Bachelor’s degree and/or equivalent experience;
- Minimum of three years in a paid administrative role.
- Prior work experience in Higher Education
- Familiarity with Ellucian Banner, ImageNow, Microsoft Office Suite, or other similar systems;
- Familiarity with evaluating NCAA Athletic Eligibility; and
- Intermediate Experience in MS Office and Google Suite
Necessary Licenses or Certifications
- N/A
Work Location
King 141
Posting date
03/12/2024
Closing date
03/31/2024
Proposed Hire Date
04/08/2024
Contact Information
Special Notes to Applicants
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
The finalist may be subject to a criminal background check and/or motor vehicle report.
Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
- The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
- Do not write ‘see resume’ on your application when completing the job duties section.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).
Please submit a resume and cover letter with your application.
Please submit a resume and cover letter with your application.
- These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
A flexible Work Schedule and a Hybrid Teleworking rotation are available once onboarded into this role.
