Sooner Card, Tech Focused Student Assistant - Spring

The Sooner Card Technical Student Assistant provides an important service to the University of Oklahoma community by welcoming new students, faculty/staff, retirees, and affiliates to OU with the creation of their Sooner Card.  Position specifically completes tech tasks and duties in support of Sooner Card. Student Assistants should be well versed with the university and be able to provide excellent customer service to a diverse community. Technical Student Assistants may be required to open/close the Sooner Card office with little to no supervision. Knowledge of computers, printers, scanners, telephones is required.

• Troubleshoot software and hardware
• Install and configure software
• Communicate technical information effectively to faculty, staff, and students
• Document technical procedures as assigned
• Proactively assist customers with issues they may experience
• Assist in ongoing maintenance & operation of Sooner Card's technological resources. 
• Occasional office cleaning
• Assists with clerical duties as needed
• Performs other duties as assigned
• Support system administration tasks
• Working with card offices in a technical capacity, including Tulsa when service is disrupted
• Troubleshoot to resolution technical issues that come up, and if needed, escalate to next level of leadership for completion or evaluation.

*Must have previous tech-based professional employment experience.*

Required Attachments (NO Pictures)

• Resume 
• Cover Letter
• Class Schedule 

Required Education: Must be currently enrolled in the Spring Term as a student (sophomore or higher) at the University of Oklahoma. Hiring contingent upon verification of current student status.

• Must attach Spring 2024 class schedule.

Skills:  

• Customer Service skills and ability to work independently and under supervision
• Proficient in Microsoft Office
• Familiarity with Windows and/or Mac OS, desktops and laptops
• Excellent communication skills

Advertised Physical Requirements: 

• May be required to bend, lift, stoop, walk, carry and be exposed to temperature changes.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.