Service Desk Analyst

Location: Charlotte, NC

Remote/Onsite: Remote (first 2 weeks of training will be on-site)

Schedule: M-F Day Shift

Duration: Long term

TITLE: Service Desk Analyst (Phone Support)

ESSENTIAL FUNCTIONS:

• Answering Tier 1 technical support questions in a call center environment
• Accurately record support incidents and resolutions with Cherwell ticketing system

ESSENTIAL DUTIES:

• Answering phones from end users across 21 departments providing technical support on department specific applications, in addition to Enterprise level support for Office 365

EXPERTISE WITH THE FOLLOWING TECHNOLOGIES (REQUIRED):

• Good customer service skills: (ie. telephony skills, communication skills, active listening and customer-care)

• Knowledge and understanding of Windows 10
• Working knowledge of Microsoft Office 365: (Excel, Word, PowerPoint, Outlook, Teams)

DESIRED KNOWLEDGE/SKILLS:

• Service desk experience in a remote technical call center
• Self-discipline and ability to learn and adapt in an ever-changing environment
• Office 365 support

Job Type: Contract

Pay: $20.00 - $24.00 per hour

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

People with a criminal record are encouraged to apply

Work Location: Remote