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Form of work NCDIT-707318
The User Support Technician II (Service Technician II) is an essential role on the Service Desk, as it is dedicated to handling advanced troubleshooting for state and local employees, private businesses, schools and North Carolina citizens.
REQUIRED/DESIRED SKILLS Skills Required/
Desired Experience Experience providing excellent customer service skills using ITIL methodology Required 3 Years Experience working in a call center environment and Service Desk role Required 3 Years ServiceNow experience Required 3 Years HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred Required 3 Years Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365 Required 3 Years Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Required 3 Years
The User Support Technician II (Service Technician II) is an essential role on the Service Desk, as it is dedicated to handling advanced troubleshooting for state and local employees, private businesses, schools and North Carolina citizens.
REQUIRED/DESIRED SKILLS Skills Required/
Desired Experience Experience providing excellent customer service skills using ITIL methodology Required 3 Years Experience working in a call center environment and Service Desk role Required 3 Years ServiceNow experience Required 3 Years HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred Required 3 Years Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365 Required 3 Years Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Required 3 Years
