Service Coordinator/Dispatcher

Seeking a customer service oriented multitasker who loves a Win-Win outcome. (OFFERING UP TO $1k FOR A SIGN-ON BONUS)

Vital Mechanical Service believes in delivering an exceptional experience every time, every way. Our culture is deeply rooted in our core values. These principles serve as an integral part of who we are and guide our actions and decisions. It promotes family, friends, and future best interests. At Vital Mechanical Service we embrace and uphold our core values:

• Integrity
• Teamacity
• Do The Right Thing
• Positive Outlook

Position Overview:

• Day to day coordination, assignment, and dispatch of field labor to fully meet client’s needs.
• Primary point of contact for client needs and communication.
• Maintain client records, keeping service site information up to date daily.
• Set up service sites, work orders, and agreements.
• Procurement and coordination of resources, equipment, and materials.
• Assist service team in assembling estimates and quotations.
• Review and route all service maintenance agreements, completed work orders, tasking, tracking any open items, and press for resolution.
• Cover on-call after-hours dispatch which includes weekends and holidays on a rotating schedule.

Knowledge, Skills, and Abilities:

• 2 years of customer service experience required
• 1 year mechanical industry experience preferred
• Associate degree in business (or equivalent) is preferred but not required for candidates with proved past work experience.
• Strong financial acumen (accounting basics, planning, analysis)
• Proven track record of success

HOW TO APPLY: Visit our careers page at https://vitalmechanical.com/vital-careers/

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• At Vital Mechanical Service we use the culture index survey to help us ensure we have the right people in the right seats, setting both the candidate and company up for success!

You can use the following link to complete the survey at your convenience: https://go.cultureindex.com/s/BFC2030000

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• mechanical industry: 1 year (Required)

Work Location: In person