Program Coordinator - Mobile Response Operations

Days Off: Saturday, Sunday

Shift: Office Day (9:00am - 5:00pm)

Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe, and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

The Mobile ResponseProgram Coordinator assists the Sr. Program Manager of the Mobile Response Team (MRT), in the day-to-day integrated operations of DESC’s Mobile Response Teams. This project provides services 24 hours a day, 7 days a week for individuals experiencing a behavioral health crisis and post crisis case management follow up. The Program Coordinator must be willing and able to work in a stressful environment where staff availability and client needs are often changing. The Program Coordinator will coordinate within Mobile Response teams at three different offices servicing about 30 Permanent Supportive Housing (PSH) and Health through Housing (HtH) sites.

This position is responsible for working in coordination with other DESC departments to ensure annual audits go smoothly and will maintain systems verifying ongoing compliance with all local, state and federal laws and relevant contract and procedure requirements associated with this contract. This position is responsible for managing key systems including building maintenance security, staffing, and client transportation, and manages data systems and workflow tracking to support quality assurance / improvement activities for existing projects and planning for new project start-up.

MAJOR DUTIES AND RESPONSIBILITIES:

• Coordinate day-to-day operations of the Mobile Response Teams at three different locations including contract compliance and program quality assurance.
• Split time between Mobile Response’s South, Central, and North office locations to address facility program-based needs, including regular travel to Mobile Response South locations during working hours.
• Assist Program Manager and Project Managers in completing submitting reports related to contract compliance.
• Work collaboratively and openly communicate/partner with DESC Crisis Solutions Center (CSC) Program Coordinator and leadership team to ensure integration amongst both crisis programs. Strive to maintain open communication and relationships with other internal DESC and external partners.
• Coordinate the scheduling system. Assist Managers and Supervisors in maintaining an up-to-date scheduling system incorporating new hires, on-calls, and full-time staff.
• Liaise between Mobile Response and DESC Accounting, Human Resources, Facilities, Information Systems, and Training departments to coordinate and track issues and provide quality assurance for CSC programs.
• Participate in meetings with Project and Program Manager(s) to ensure overall coordination and integration of services and support day to day operations.
• Facilitate monthly Quality Assurance meetings with the goal of improving the policy and procedures related to day-to-day work.
• Provide milieu coverage as needed.
• Participate in Mobile Response leadership meetings with medical team and managers, as well as Supervisor QA/QI meeting.
• Provide administrative support for sensitive and confidential personnel issues including hiring, investigations, disciplinary actions, ending of employment and staff leaves of absence as directed.
• Manage systems related to facility maintenance, security supplies; oversee work of project assistant in coordinating work orders and ordering supplies.
• Provide process maps or other evaluation tools for various program areas to identify and implement improvements.
• Provide administrative and operational coordination for development initiatives and special projects.
• Other duties as assigned.

UNIT MITIGATION:

• Ensure collaboration with DESC stakeholders to update unit mitigation guidelines and agreements, as needed. Unit mitigations are coordinated efforts to support clients with maintaining healthy living conditions.
• Collaborate with leadership to understand and maintain complementary policies and procedures related to unit mitigation.
• Support clinical staff in planning and participating in unit mitigations for clients. This can include but is not limited to supporting staff with work in clients’ units.

MINIMUM QUALIFICATIONS:

• Commitment to DESC's mission and strategic plan, and core values.
• Current Washington Department of Health minimum credential as an Agency Affiliated Counselor or ability to obtain the credential upon hire.
• Experience providing administrative support and familiarity with program management systems and procedures.
• Ability to exercise independent judgment and problem-solve.
• Demonstrated ability to organize and coordinate work efficiently; prioritize workload, work under pressure with tight timelines and changing priorities.
• High level written and verbal communication skills.
• High level of discretion and confidentiality.
• Be able to pass a Washington State Criminal background check.
• Strong computer skills, including spreadsheets, databases and word processing or related experience with the indicated potential to learn new programs and skills quickly.
• Ability to work independently with a minimum of direct supervision with multiple demands and interruptions.
• Ability to work with external and internal stakeholders from a wide variety of professional roles to accomplish responsibilities and achieve results.
• Initiative and creativity in problem solving and system development.
• Careful attention to detail.
• Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.
• Ability to drive agency vehicles, valid Washington State Driver's license and insurable driving record.

EDUCATION & EXPERIENCE REQUIREMENTS:

Either a bachelor’s degree and a year of relevant work experience OR equivalent training experience such as:

1. Associates degree and 2 years of relevant work experience.
2. Professional certification in project management or similar topic and 2 years of relevant work experience.
3. Four or more years of relevant work experience, preferably in non-profit, social service and/or health care organizations.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in social science or business management, or related field.
• Experience working with adults challenged by mental illness, Substance Use Disorder (SUD), and medical needs and/or in a crisis response setting.
• 2 years administrative, office management or project management experience.
• Experience working in administration/coordination in a human services, housing or health care setting.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be required sit for extended periods of time, communicate with other people by talking and hearing, required to lift and carry items weighing up to 75 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.