Senior Account Manager

WOW BAO is hiring a SENIOR ACCOUNT MANAGER for our team in Chicago!

• 5 years of experience in a Senior Account Management or related experience required.
• Experience in restaurant technology sector is preferred.
• This role is on-site five days a week in our River North office.

Innovative. Fast Pace. Growth.

Wow Bao has once again been recognized as a 2023 Fast Casual Top 100 Movers & Shakers! Ranked no. 1 in 2019 and 2022, we are the only brand to have taken home the honor more than once. This year we were privileged to be ranked no. 4, and the leading Asian fast-casual concept. At Wow Bao, we believe that every day deserves a big, bold serving of WOW. So we’ve made it our mission to shake up the sea of sameness and bring a fresh, exciting new spin to the fast-casual experience.
Join the fastest growing Asian virtual kitchen concept in the US. Our virtual kitchen concept has launched 650+ locations and growing!
Wow Bao is an innovative Asian fast casual restaurant that fuses superior hospitality and industry leading technology to deliver signature flavors “at the speed of life.” Our menu features rice bowls, pan-seared potstickers, dumplings, soups, and our iconic Bao – steamed hot Asian buns with a variety of savory and sweet fillings.

We foster a culture of caring.

Whether it’s our guests or our employees, we put people first. We strive to inspire, to motivate, and to appreciate one another every day. We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.

Position Summary:

The Senior Account Manager is responsible for leading account management efforts for the dark kitchen program.

What we look for:

• Solution oriented: Where some see problems, you think through solutions & translate high-level goals into actionable plans
• Self-starter: a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
• Forward thinking: you see around corners & are always thinking of ideas on how to help improve processes
• Ownership mentality: you roll up your sleeves and do whatever it takes to make things successful
• Relationship builder: you obsess over our partners and you’re laser focused on building deep and meaningful relationships with them

Equal Opportunity Employer

Requirements

ESSENTIAL FUNCTIONS:(Other duties may be assigned as needed):

• Manage the ongoing success of designated Enterprise and SMB accounts. In this capacity, the Senior Account Manager is expected to monitor and drive certain key performance metrics (e.g., weekly sales) at the account- and unit-level while maintaining a continuous line of communication with each dark kitchen account regarding sales performance, marketing strategies, inventory levels, training and any other operational needs.
• The Senior Account Manager will be responsible for onboarding dark kitchen locations on the Wow Bao platform. This requires, and is not limited to, coordinating operations, supply chain, marketing, and training between Wow Bao and all new dark kitchen accounts and managing opening checklists towards go-live dates.
• Build strong partner relationships with dark kitchen accounts to drive sales & grow Wow Bao business by providing a world class level of service by being the trusted partner for answering any questions, requests, escalations, and concerns.
• Understand & utilize variety of operational & financial data to manage accounts & identify areas of opportunity.
• Collaborate with Wow Bao’s internal teams (e.g Marketing, Supply Chain, Operations) to drive results.
• Work closely with leadership to drive operational efficiency, process improvements, and create best practices throughout team.
• Support the account management team in both client facing account issues as well as internal team processes
• Perform calmly and effectively in a fast paced-work environment.
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook.
• Other duties may be assigned as needed.

Required Experience/Skills:

• At least five years of experience as a Senior Account Manager or similar role
• Experience in the restaurant technology sector is preferred
• Excellent project management skills
• Excellent interpersonal skills with a proven ability to create and maintain positive working relationships with a variety of customers and organizations
• Experience interacting with Director level & C-Suite executives and/or working with large enterprise accounts
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Proficient with Microsoft Office Suite
• Experience with Salesforce CRM is preferred
• Experience with Tableau is preferred
• Partake in a professional and positive work environment

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer

Benefits

• Health Insurance
• 401(k) Retirement Plan
• Voluntary Life Insurance, Short-Term Disability, Long-Term Disability
• Paid Time Off
• Paid Sick Leave
• Employee Restaurant Discounts and Employee Meals
• Pre-Tax Commuter Benefits
• Employee Discount Programs
• Training, Development and Advancement Opportunities
• Employee Assistance Program
• We foster a culture of CARE
• Growth & transfer opportunities; we love it when people grow at Wow Bao!

Benefits eligibility varies based on things like position, hours worked, and length of service, and all benefits are subject to change, some of the benefits you might expect are listed above.