Senior P&C Account Manager- Team Lead

Outstanding career opportunity: for an independent and dynamic individual that is eager to collaborate with the best producers in the firm. We offer opportunities for growth and advancement, including paid training and professional development. Through the company's support and resources, you have the capability of becoming a leading contributor to our client's success and solutions.
Our ideal candidate: is a self-starter with 10+ years of experience as a Senior Account Manager or Account Executive in an insurance setting, with a working knowledge of agency management systems such as EPIC. Will manage a book of business that is mid-to-large sized Commercial Lines insurance accounts as the day-to-day client contact, while also leading a team of Account Managers and CSRs. Possess a collaborative mindset with exceptional organizational skills and can manage a high-volume workload.
The Role- What you'll do as a Commercial Lines (P&C) Team Leader:
Key Responsibilities:
Account Management

• Make major decisions collaboratively in assisting producer(s) by handling the marketing of new business and renewal submissions for new and existing clients and document accordingly.
• Acquire understanding of clients' insurance objectives and analyzes and compare insurance plans to determine suitability.
• Liaise with clients to ensure their requirements are met, attending review meetings where appropriate. Ensure procedures are followed to maintain a high quality of client service.
• Review and service client accounts through working with Producer, Account Manager and CSRs in obtaining the necessary information for renewals; preparing applications, surveys and other documents for submission, selection of markets, negotiations with underwriters, preparation of proposals, processing of policies as well as reviewing issued policies for accuracy and endorsements.
• Occasionally join meetings in person or remote to assist producers in closing new business opportunities. May also be asked to present proposal independent of producer.
• Appropriately document conversations with clients and carrier representatives and update all Associated management systems when necessary.
• Act as a liaison between clients and insurance carriers to resolve any client service issues.
• Develop new business from existing accounts and contribute to departmental production goals. Identify and follow-up on cross selling opportunities when appropriate.

Team Lead

• Supervision of team members to ensure Service Level Agreements are complied with.
• Ensure team has knowledge of Service Standards and Policy Coverage.
• Provide coaching and mentoring to Account Managers and client service representatives on your team.
• Identify training needs and facilitate development of team in accordance with Associated Learning & Development Prospectus.
• Timely completion of employee review process.
• Actively participate in Associated improvement committees.

Portfolio Management

• Liaise with clients to ensure their requirements are met, attending review meetings where appropriate. Ensure procedures are followed to maintain a high quality of client service.
• Respond promptly to complaints when required.
• Complete regular quality assurance checks of your team's work to ensure minimum standards are being met.
• Collaborate with Director of Client Experience on process standards and capacity reviews.
• Handle your own book of business and oversee books of business handled by direct reports.

Requirements and Qualifications:

• Resident P&C Producer License
• Middle Market Experience
• At least 10+ years of experience and demonstrated proficiency in a Senior Account Management / Account Executive role in required lines
• Contract and Lease Review Experience
• Working knowledge of Microsoft Office - Outlook, Excel and PowerPoint
• Good written and verbal communication skills and the ability to communicate with both clients and agency personnel; ability to listen, clarify and respond well to questions.
• Demonstrated proficiency with Applied Systems Epic
• Demonstrated knowledge of insurance carrier appetite and underwriting guidelines

Flexible work from home options available.
Associated is one of the top privately-held insurance and risk management firms in the country. We assist businesses and individuals with their insurance needs, including property, casualty, and employee benefits, and more. Founded in 1890, our longevity in the industry provides unparalleled expertise and longstanding relationships with leading insurance carriers.
Our proven track record empowers us to anticipate insurance or risk management needs and create innovative and productive solutions, ultimately driving down costs for our clients over time.
We serve nearly 15,000 clients nationwide, small and large, for-profit and non-profit, with needs ranging from basic insurance to complex programs.