Senior Account Manager

Position Summary:

The Senior Account Manager focuses on the implementation and deployment of new business while nurturing relationships to retain existing business. Senior Account Managers are responsible for maintaining equipment levels, identifying, and engaging Service Providers, explaining client requirements, coaching and mentoring, performing administrative and clerical tasks as needed. This position will work as a liaison between EverDriven and our clients to provide guidance, direction, and feedback to the respective Area Manager, Regional Director, or Senior Management, as well as working in collaboration with EverDriven departments, and transportation service providers. This position requires reliable transportation for weekly field visits within the Greater Chicago area for customer satisfaction and retention efforts.

Salary Range: $84,000-$97,000/year, based on experience + bonus potential

Office Location: Schaumburg, IL - hybrid with weekly field visits

Responsibilities:

• Execute programs to improve service quality, reduce costs, and increase service productivity
• Lead and develop a team of Account Managers
• Conduct weekly field visits to ensure customer satisfaction
• Responsible for the overview, management, and the daily service of accounts in addition to vetting and credentialing service providers
• Identify and properly escalate to management any potential daily challenges or service deficiencies
• Responsible for providing compliance with the Operational Reference Guide (ORG) under the direction of the Area Manager, District Director, and/or Sr. Management
• Maintain strong customer service skills and consistent, professional communication with service providers, parents, and on-site school personnel
• Serves as liaison between department/program heads/district executives and Area Manager
• Train and mentor Account Managers while overseeing their daily activities and work performance under the guidance and request of the Area Manager
• Use effective industry skills and abilities to support our innovative transportation services
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system
• Develop and maintain open communication channels with project contractors, community officials, and agency staff
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

• Minimum education of a bachelor's degree or equivalent experience
• Reliable transportation for field work
• Strong professional communication and customer service skills
• Ability to effectively work with diverse groups of customers and service providers
• Set priorities wisely, multitask, and dynamically solve problems
• Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
• Valid Driver’s License with a good driving record.
• Drug Screen and Background Check is a Condition of Employment
• Travel as required

Benefits:

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Paid Time Off (PTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

Commitment to ESG:
Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.