Address
Form of workAbout the Organization
About the Organization
Since 1981, Outdoor Research has been building award-winning outdoor clothing and gear. We stand behind every product we make with the Outdoor Research Infinite Guarantee• warranty. Find out how we were born from our founder Ron Gregg's research-led approach to problem solving, and discover the origins of our first products in Our Story. Discover our roots in U.S. manufacturing, our legacy in Made in the USA tactical gloves, and our response to the COVID-19 pandemic with the development of face masks and medical-grade personal protective equipment in Protection. Learn about our product processes using recycled materials, how we enforce the safety and wellbeing of our workplaces, and our commitment to all people and the planet in Responsibility. Meet some of our community members who work to create safe, accessible, and equitable outdoor spaces in our Community Partnerships and our Ambassadors. We'd be thrilled to have you join the team and find your Career at Outdoor Research.
Outdoor Research Values
Curiosity: We are constantly striving to learn and improve ourselves. In our products, as a brand, as a team, and as individuals.
Passion: We love what we do and take pride in sharing our work with others.
Innovation: We are complex problem solvers.
Collaboration: We are better together.
Community: We embrace the collective impact we can have from our diverse perspectives; on each other, society, and our environment.
Position
Seasonal PT Warranty Specialist
Description
Location: Hybrid-Remote & In-Office Des Moines, WA
Position: Part-time
Rate: $19.00 an hour
About this role
Outdoor Research is looking for an energetic, consumer focused individual to join the Consumer Services team. This position reports to the consumer services managers, in addition to working with both the consumer services team and the warehouse team. The Consumer Service/ Warranty Specialist will handle both consumer and pro purchase inquiries about products, orders, returns and warranty claims. In addition to being responsible for receiving, processing and documenting warranty returns. We focus on doing this in a timely, accurate and professional manner.
We pride ourselves on having some of the best customer service around. The ultimate responsibility of the customer service specialist is to deliver an extraordinary experience to all of our internal and external customers.
What you will do
Outdoor Research is looking for an energetic, customer focused individual to join the Customer Service team. This position reports to the customer service manager and works closely with both the customer service lead & warranty lead, as well as the rest of the CS team. The customer service / Warranty Specialist will handle both consumer and pro purchase inquiries about products, orders, returns and warranty claims. In addition to being responsible for receiving, processing and documenting warranty returns. We focus on doing this in a timely, accurate and professional manner.
We pride ourselves on having some of the best customer service around. The ultimate responsibility of the customer service specialist is to deliver an extraordinary experience to all of our internal and external customers.
What you will do
Position Requirements
What you should bring to the table:
What do we bring to the table?
Exempt/Non-Exempt
Non-Exempt
Full-Time/Part-Time
Part-Time
Location
Des Moines, WA
EOE Statement
OR is committed to equal employment opportunity and does not discriminate against any employee or applicant for employment in an unlawful manner. Employment-related decisions are made based on an individual's qualifications without regard to race, sex, color, religion, age, national origin, disability, sexual orientation, gender identity, marital or military status, genetic information, political ideology or other applicable protected class status. This commitment extends to all employment practices including selection, hiring, placement, recruitment advertising, promotion or transfer, rate of pay or other forms of compensation, selection for training, demotion, layoff, or separation. All employment decisions are based upon the qualifications of the individual and the job requirements.
OR supports this commitment with an Affirmative Action Program, which is updated annually. The
objectives of the Affirmative Action Program are to ensure that our team reflects the diversity of our local community. We fully support affirmative action to include women, ethnic minorities, veterans and persons with disabilities throughout our workforce. The OR Affirmative Action Program is available for review by all employees and is maintained in the Human Resources Department.
This position is currently accepting applications.
About the Organization
Since 1981, Outdoor Research has been building award-winning outdoor clothing and gear. We stand behind every product we make with the Outdoor Research Infinite Guarantee• warranty. Find out how we were born from our founder Ron Gregg's research-led approach to problem solving, and discover the origins of our first products in Our Story. Discover our roots in U.S. manufacturing, our legacy in Made in the USA tactical gloves, and our response to the COVID-19 pandemic with the development of face masks and medical-grade personal protective equipment in Protection. Learn about our product processes using recycled materials, how we enforce the safety and wellbeing of our workplaces, and our commitment to all people and the planet in Responsibility. Meet some of our community members who work to create safe, accessible, and equitable outdoor spaces in our Community Partnerships and our Ambassadors. We'd be thrilled to have you join the team and find your Career at Outdoor Research.
Outdoor Research Values
Curiosity: We are constantly striving to learn and improve ourselves. In our products, as a brand, as a team, and as individuals.
Passion: We love what we do and take pride in sharing our work with others.
Innovation: We are complex problem solvers.
Collaboration: We are better together.
Community: We embrace the collective impact we can have from our diverse perspectives; on each other, society, and our environment.
Position
Seasonal PT Warranty Specialist
Description
Location: Hybrid-Remote & In-Office Des Moines, WA
Position: Part-time
Rate: $19.00 an hour
About this role
Outdoor Research is looking for an energetic, consumer focused individual to join the Consumer Services team. This position reports to the consumer services managers, in addition to working with both the consumer services team and the warehouse team. The Consumer Service/ Warranty Specialist will handle both consumer and pro purchase inquiries about products, orders, returns and warranty claims. In addition to being responsible for receiving, processing and documenting warranty returns. We focus on doing this in a timely, accurate and professional manner.
We pride ourselves on having some of the best customer service around. The ultimate responsibility of the customer service specialist is to deliver an extraordinary experience to all of our internal and external customers.
What you will do
Outdoor Research is looking for an energetic, customer focused individual to join the Customer Service team. This position reports to the customer service manager and works closely with both the customer service lead & warranty lead, as well as the rest of the CS team. The customer service / Warranty Specialist will handle both consumer and pro purchase inquiries about products, orders, returns and warranty claims. In addition to being responsible for receiving, processing and documenting warranty returns. We focus on doing this in a timely, accurate and professional manner.
We pride ourselves on having some of the best customer service around. The ultimate responsibility of the customer service specialist is to deliver an extraordinary experience to all of our internal and external customers.
What you will do
- Respond in a timely, professional and positive manner to all forms of inquiries regarding orders from direct sales and Outdoor Research products, including but not limited to product availability inquiries, product information, shipping status, warranty/returns, etc.
- Assist customer in all warranty related inquiries; gather all info from customer, build RA in the system and set them up with a comparable replacement product.
- Provide detailed input to customer to find the best product for their needs and help them build their order
- Through communications from Ecommerce Marketing and Sales managers, keep up to date on all site deals and promotions; communicate details to customers as needed
- Process returns and exchanges per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
- Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
- Gain in-depth knowledge and understanding of all Outdoor Research products and the brand story through participation in on-site and off-site product training events and clinics.
Position Requirements
What you should bring to the table:
- H.S Diploma or equivalent experience
- Strong organizational and problem-solving skills, flexibility, and the ability to work independently
- Familiarity with Outdoor Research Products or with the outdoor industry a plus
- Good computer skills with spreadsheets, word processing and MS Office Suite
- Strong teamwork skills
- Self-managed and self-motivated
- Ability to maintain excellent attendance and punctuality record
- Excellent communication skills
What do we bring to the table?
- PSST (Paid Sick & Safe Time)
- Transportation benefits
- Product discounts
Exempt/Non-Exempt
Non-Exempt
Full-Time/Part-Time
Part-Time
Location
Des Moines, WA
EOE Statement
OR is committed to equal employment opportunity and does not discriminate against any employee or applicant for employment in an unlawful manner. Employment-related decisions are made based on an individual's qualifications without regard to race, sex, color, religion, age, national origin, disability, sexual orientation, gender identity, marital or military status, genetic information, political ideology or other applicable protected class status. This commitment extends to all employment practices including selection, hiring, placement, recruitment advertising, promotion or transfer, rate of pay or other forms of compensation, selection for training, demotion, layoff, or separation. All employment decisions are based upon the qualifications of the individual and the job requirements.
OR supports this commitment with an Affirmative Action Program, which is updated annually. The
objectives of the Affirmative Action Program are to ensure that our team reflects the diversity of our local community. We fully support affirmative action to include women, ethnic minorities, veterans and persons with disabilities throughout our workforce. The OR Affirmative Action Program is available for review by all employees and is maintained in the Human Resources Department.
This position is currently accepting applications.
