Warranty Coordinator/Specialist

At Barron Heating AC Electrical & Plumbing, we are committed to Improving Lives™. As a member of our team, you will help us live out our Vision & Mission and meet our growth-oriented goals as the premier heating, cooling, electrical, and plumbing service provider in Northwest Washington.

This opening is to fill one position; either a Warranty Coordinator or Warranty Specialist, depending on skills and experience. The intention would be that if a candidate is hired as a Warranty Coordinator, they would build skill and experience to develop into the Warranty Specialist position.

At Barron, our Warranty Coordinatorwill:

• Electronically receive warranty parts and equipment from Barron technicians
• Process timely claims, and follow up with external sources regarding warranty credit payments
• Clarify warranty questions for internal team members
• Communicate with outside vendors to ensure timely processing of warranty claims and adherence to manufacturer’s claims process
• Support the purchase of extended warranties for qualified new equipment installations and maintain extended warranty records in operating system
• Maintain up-to-date warranty documents within the warranty document resource library
• Collaborate with Warehouse and Purchasing on freight damage claims
• Coordinate with Warehouse on return shipments of warranty parts and equipment
• Monitor warranty return and claim process to ensure reimbursement is received
• Provide resources to internal team members to guide through warranty processes and procedures
• Establish a good working relationship with all Barron team members
• Exhibit a “Team Barron” attitude
• Share Barron’s mission of Improving Lives™

At Barron, in addition to the duties of the Coordinator, our Warranty Specialistwill:

• Oversee the extended warranty process
• Participate in decision making regarding warranty claim qualification
• Develop and implement warranty reporting for internal stakeholders
• Develop warranty document resource library
• Develop training on warranty best practices with People Operations
• Provide feedback regarding appropriate warranty usage to department managers
• Oversee freight damage claims process

Eligibility for the Warranty Specialistposition will be determined according to your level of experience.

An outstanding Warranty Coordinator/Specialistwill have the following talents:

• Thrives in a fast-paced environment
• Excellent interpersonal skills
• Organized and Detail-oriented
• Great time management skills
• Problem solver
• Solid judgement and decision-making skills
• Team player

Warranty Coordinator Compensation:

• Full-Time; Non-Exempt
• Hourly: $22-26 per hour; DOE
• Annual cost-of-living adjustments

Warranty Specialist Compensation:

• Full-Time; Exempt
• $68,000 per year; DOE
• Annual cost-of-living adjustments

Barron Provides:

• 100% employer paid medical, dental & vision plans for employee
  • Eligible dependents may be covered through pre-tax payroll deduction
• Paid holidays and vacation
• 401k matching program
• Employee discounts on services
• Company sponsored events and team building
• A culture of collaboration, sharing of knowledge and respect for one another

When applying please upload:

• Resume
• Cover Letter and include:
  • What "Customer First" means to you
  • Why you are the best candidate to join the Barron Team

During the Hiring Process, our Leadership Team will:

• Review application materials, select qualified candidates, and conduct interviews
• Extend employment offers to future Barron Team members

Experience & Qualifications:

• Warranty Coordinator
  • 1-2 years of work experience
  • Related experience: Service Writing, Reverse Supply Chain, Purchasing, and/or Trades Experience (preferred)
• Warranty Specialist
  • 3-5 years related work experience
  • Related experience: Service Writing, Reverse Supply Chain, Purchasing, and/or Trades Experience (required)
• Must be at least 18 years of age
• Pre-Employment drug screening
• Legally eligible to work in the United States