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Job Description
This position provides customer support for existing and new client facilities and is responsible for the execution of walk-in, call-in, and end-user service, warranty, and sales opportunities. This specialist will work closely with various in-house departments, as well as vendors, to deliver a Best-in-Class solution to the customer’s need. This opportunity requires a self-starting, organized, solutions-oriented analytical person with effective communication skills. Jobsite visits and site surveys are expected as part of this role. This individual is expected to exhibit the core values of the company - Own It, Work as ONE Team, Find a Way, and Play to Win.
Mission
The mission for this role is to deliver Best-in-Class customer service and solutions for clients in need of service, warranty items, and new sales opportunities.
Outcomes
- High customer satisfaction on all service and warranty visits
- Timely response to all service, warranty, and sales opportunities (within 24 hours)
- Revenue generation through walk-in, call-in, and end-user sales opportunities
Position Reports to
Director of Project Management & Installation – Commercial / Multi-Family Division
Requirements / Responsibilities
- General knowledge and installation experience of doors, frames, and hardware
- Focus on generating non-contract sales opportunities
- Maintain, monitor, and communicate a weekly service and sales support schedule
- Jobsite visits for service & support – this includes support on contract projects as required
- Troubleshoot, repair, and maintain door hardware and door openings
- Install new product on low volume service/warranty calls
- Documenting and executing all aspects of given opportunity through quotes, contracts, change orders, sales orders, purchase orders, order acknowledgements, submittals, emails and/or other forms of correspondence
- Collaborating with suppliers and vendors for product information, lead-times, shipping details, and warranty issues
- Direct communication with customers via phone, email, text, or jobsite visits
- Coordinate and collaborate with the CMF Install Department on installed orders
- Facilitate customers opening a new account if applicable
- We work as ONE team – be willing to complete additional duties as assigned
Technical Experience
- 3+ years of previous experience in the construction industry
- High level of mechanical aptitude
- Experience using Microsoft Office, .PDF Reader & Editor
- Knowledge within the trade of doors, frames, and hardware
- Experience in Project Management (preferred)
- DHI Certifications (DHT, AHC, CDC, EHC, AOC) (desired)
- Avaware Experience (desired)
- Excellent attention to detail
- Excellent planning and organizational skills
- High level of honesty and integrity
- Holds others accountable
- Hungry - proactive/takes initiative
- Excellent follow through on commitments
Since 1963 Dealers Building Supply, Inc. DBA Dealers Wholesale has sold and installed building materials for the construction industry in the Midwestern part of the United States. We are located in a 45,000 square foot building on 7 acres on the northeast side of Indianapolis, Indiana.
Dealers Wholesale represents some of the finest manufacturers known in the construction industry. The company specializes in the manufacture, fabrication, distribution and installation of quality building products. In 1982, Dealers decided to expand its product offering by distributing and installing commercial doors, frames and hardware. The move to selling both residential and commercial building products has helped Dealers improve its overall sales performance even when one of the sectors of the building industry is experiencing slow times.
The major product lines distributed by Dealers Wholesale includes IR (Ingersoll-Rand) Security and Safety, Marshfield Doors, Steelcraft Doors and Frames, Perma Door and Plastpro Doors, Yale Hardware and fireplaces by Heat & Glo, Heatilator and Quadra-Fire. In addition to the above Dealers sells and installs window treatments by Hunter Douglas and Levolor and has recently added bath hardware, toilet partitions and fire extinguishers to its product offering for commercial builders.
The product Dealers Wholesale offers is only part of the equation. Our staff of dedicated professionals has done work for high rise office buildings, shopping malls, state correctional facilities, churches, schools, housing projects, etc. We have a complete service and installation department that services and installs all our products with our own full time employees.
Dealers Wholesale unveiled exciting news in January 2008 when the company purchased the Metro Indianapolis division of Fireside Hearth & Home. Fireside Hearth & Home is part of Hearth & Home Technologies, a division of HNI Corporation, is considered to be the leader in the hearth industry.
In 2016, Dealers Wholesale was acquired by a Private Equity Firm called The Firefly Group. Under their leadership, Dealers Wholesale has implemented the Entrepreneurial Operating System (EOS) and made very strategic changes to our Core Values, Mission, and short/long-term growth goals.
Jimmy Rayford, the CEO of Dealers Wholesale, took the helm in January 2020, and was quickly able to inspire trust and loyalty from the organization. Jimmy's transparent leadership style and emphasis on a people-first culture has had tremendous positive impact on the organization in a very short period of time. He continues to elevate the Talent and the Employee Experience, and is working to fulfill our Vision of being a game-changing force in the Construction industry.
In early 2022, Dealers Wholesale acquired ClearPath Connections - a Milwaukee-based access control and security organization. ClearPath adds considerable talent and depth of knowledge to the access control offerings of Dealers Wholesale, and has proven to be a wonderful addition to our growing geographical footprint and portfolio of products.
Dealers Wholesale is on a very exciting growth trajectory; we hope you will come join us!
Dealers Wholesale represents some of the finest manufacturers known in the construction industry. The company specializes in the manufacture, fabrication, distribution and installation of quality building products. In 1982, Dealers decided to expand its product offering by distributing and installing commercial doors, frames and hardware. The move to selling both residential and commercial building products has helped Dealers improve its overall sales performance even when one of the sectors of the building industry is experiencing slow times.
The major product lines distributed by Dealers Wholesale includes IR (Ingersoll-Rand) Security and Safety, Marshfield Doors, Steelcraft Doors and Frames, Perma Door and Plastpro Doors, Yale Hardware and fireplaces by Heat & Glo, Heatilator and Quadra-Fire. In addition to the above Dealers sells and installs window treatments by Hunter Douglas and Levolor and has recently added bath hardware, toilet partitions and fire extinguishers to its product offering for commercial builders.
The product Dealers Wholesale offers is only part of the equation. Our staff of dedicated professionals has done work for high rise office buildings, shopping malls, state correctional facilities, churches, schools, housing projects, etc. We have a complete service and installation department that services and installs all our products with our own full time employees.
Dealers Wholesale unveiled exciting news in January 2008 when the company purchased the Metro Indianapolis division of Fireside Hearth & Home. Fireside Hearth & Home is part of Hearth & Home Technologies, a division of HNI Corporation, is considered to be the leader in the hearth industry.
In 2016, Dealers Wholesale was acquired by a Private Equity Firm called The Firefly Group. Under their leadership, Dealers Wholesale has implemented the Entrepreneurial Operating System (EOS) and made very strategic changes to our Core Values, Mission, and short/long-term growth goals.
Jimmy Rayford, the CEO of Dealers Wholesale, took the helm in January 2020, and was quickly able to inspire trust and loyalty from the organization. Jimmy's transparent leadership style and emphasis on a people-first culture has had tremendous positive impact on the organization in a very short period of time. He continues to elevate the Talent and the Employee Experience, and is working to fulfill our Vision of being a game-changing force in the Construction industry.
In early 2022, Dealers Wholesale acquired ClearPath Connections - a Milwaukee-based access control and security organization. ClearPath adds considerable talent and depth of knowledge to the access control offerings of Dealers Wholesale, and has proven to be a wonderful addition to our growing geographical footprint and portfolio of products.
Dealers Wholesale is on a very exciting growth trajectory; we hope you will come join us!
