Customer Service Warranty Specialist

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation 
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support 
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in 
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting 
preserves.

Responsibilities:
Answer calls from customers and end users to provide timely and accurate information to incoming 
customer questions and product knowledge requests.
Maintain and update tools and resources for call center team members to use when speaking to end 
consumers and dealerships.
Problem-solves technical questions that go beyond general product and vehicle knowledge.
Develop alternative solutions to common customer issues.
Educate customers on vehicles and products, including warranty information and escalated technical 
issues.
Exhibit and log proficiency in Bill of Material (BOM).
Troubleshoot IT complications including automation issues for orders and invoicing.
Exhibit excellent Customer Service skills through oral and written communication.

Qualifications:
Education: High School Diploma Required, associate degree preferred
Years of Experience: 2 or more years of experience required; 
Software Knowledge: Salesforce, SAP, Microsoft Word/Excel, TSV Drawer, Team Centre