Customer Service Warranty Specialist

Must be very fluent in each area listed below:

• High school diploma or equivalent.
• Ability to accurately type at least 40 words per minute.
• Demonstrates excellent written and verbal communication skills, adhering to North American business standards. This includes a strong command of grammar, punctuation, and spelling, and the ability to communicate clearly and professionally in both written and verbal forms.
• Excellent verbal communication skills with the ability to actively listen and empathize with customers.
• Preferred: Minimum of three months of Customer Service experience.
• Demonstrated ability to multitask effectively, including managing multiple claims and inquiries simultaneously, prioritizing tasks, and managing time efficiently.
• Strong problem-solving, decision-making, and critical thinking skills, essential for effective claims adjudication.
• Basic understanding of Customer Service practices and call control.
• Upholds a high level of integrity, ensuring fairness and impartiality in the adjudication process.
• Exceptional motivation and dedication to the role, focusing on efficient and accurate claims processing.
• Ability to navigate multiple software applications and systems simultaneously.
• Ability to work independently and efficiently, managing multiple email inquiries and prioritizing tasks effectively.
• Basic understanding or aptitude to learn industry-specific concepts and terminology, particularly in relation to insurance and claims management.
• Flexibility to work varying shifts, including weekends and holidays.
• Must work onsite at our Houston, Texas center – remote work is not an option.

Job Type: Full-time

Pay: $13.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location: In person