Parts Warranty Claims Specialist

Job Summary:

As a Parts Warranty Claims Specialist at Air-tow Trailers, you will be an integral part of our post-sales team. Your primary role will be to manage and oversee parts services, handle Warranty Claims, and ensure customer satisfaction through effective communication and problem-solving.

Duties and Responsibilities:

• Processes and manages Warranty Claims in a timely and efficient manner.
• Work with the Materials Manager to stock and manage trailer parts inventory.
• Provide technical assistance and support to customers regarding parts and warranty inquiries.
• Work closely with the sales and service teams to ensure seamless post-sales support.
• Develop and maintain comprehensive knowledge of Air-tow Trailers’ products and services.
• Handle customer queries and concerns with professionalism, providing solutions that align with company policies and core values.
• Maintain accurate records of inventory for parts, Warranty Claims, and customer interactions.
• Collaborate with the manufacturing team to address and resolve product issues.
• Maintain knowledge about industry trends and best practices in parts service and warranty management.
• Document processes to streamline your operations and create efficiencies.
• Collaborate with other departments to develop part manuals for new products.
• Develop a parts room and department in the Ohio facility.

Required Skills and Abilities:

• Strong understanding of mechanical components and technical aspects of trailers.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational and problem-solving skills.
• Proficiency in using inventory management software and MS Office Suite.

Education and Experience:

• Associate degree or equivalent required.
• Proven experience in parts service, warranty handling, or a related field
• Experience in the trailer or automotive industry is a plus

Physical Requirements:

● Prolonged periods sitting at a desk and working on a computer.● Must be able to lift up to 25 pounds at a time.

Job Type: Full-time

Pay: $79,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 5 years (Required)

Ability to Relocate:

• Wapakoneta, OH 45895: Relocate before starting work (Required)

Work Location: In person