Scheduling Manager

Vis A Vis Health is hiring! We are looking for a Scheduling Managerto join our medical practice team in Brooklyn, NY.

Who We Are

Vis a Vis Health is a comprehensive care solution, providing physician services in Skilled Nursing Facilities, as well as a home telehealth solution for patients transitioning between levels of care.

Vis A Vis Health is hiring a Scheduling Manager to join our growing team. The primary role of the Scheduling Manager is to oversee the patient appointments and provider's schedules.

Scheduling Manager Duties Include:

Appointment Scheduling:

• Coordinate and manage the scheduling of patient appointments across multiple providers and specialties.
• Ensure that appointment slots are optimally utilized to maximize patient access while minimizing wait times.
• Handle incoming calls from patients to schedule, reschedule, or cancel appointments.
• Utilize scheduling software to manage appointment calendars and patient records accurately.

Patient Communication:

• Communicate with patients to confirm appointments and provide necessary instructions or reminders.
• Address patient inquiries related to scheduling, availability, and appointment preparation.
• Handle patient complaints or concerns related to scheduling with professionalism and empathy.

Staff Coordination:

• Collaborate with medical staff and administrative team members to coordinate scheduling efforts and ensure smooth patient flow.
• Provide training and guidance to staff on scheduling procedures and best practices.
• Monitor and adjust scheduling protocols to accommodate changes in patient volume or provider availability.

Data Management and Reporting:

• Maintain accurate records of patient appointments, cancellations, and rescheduling activities.
• Generate reports on scheduling metrics, including appointment utilization, wait times, and patient satisfaction.
• Analyze scheduling data to identify trends, inefficiencies, or areas for improvement.

Quality Assurance:

• Implement and enforce scheduling policies and procedures to maintain consistency and quality in appointment management.
• Conduct periodic audits of scheduling practices to ensure compliance with regulatory requirements and internal standards.
• Recommend and implement process improvements to enhance the efficiency and effectiveness of scheduling operations.

Scheduling Manager Job Requirements Include:

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.
• Previous experience in medical office administration or healthcare scheduling role preferred.
• Proficiency in using scheduling software and Electronic Health Record (EHR) systems.
• Should have excellent computer skills (MS word, excel, outlook etc.)
• Excellent communication & interpersonal skills
• Highly Organized, Professional & Motivated.
• Strong problem-solving skills with ability to work collaboratively in a team environment, multitask, & prioritize
• Knowledge of medical terminology and healthcare regulations is a plus.

We Offer the Following:

• Competitive pay scale
• Medical coverage (Dental, vision included)
• Paid time off
• Ongoing leadership and professional development training
• Dedicated and local leadership support

Apply today! The opportunity for job satisfaction and career advancement for a Scheduling Manager is here!

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Computer skills: 1 year (Preferred)
• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)

Work Location: In person