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SalarySomers Orthopaedic Surgery & Sports Medicine Group has been providing expert diagnosis and treatment of musculoskeletal conditions and injuries in Carmel, Newburgh, Mount Kisco, Fishkill, New York, and Danbury, Connecticut. Somers Orthopaedic Surgery & Sports Medicine Group physicians specialize in all aspects of orthopaedic care. Somers has partnered with HealthPlus Management, a Physician Support Organization, to provide best-in-class administrative support as they continue to expand their practice. HPM currently provides practice management services to 40+ locations in NY, NJ and CT.
The Scheduling Coordinator is responsible for answering incoming calls and requests. As a Scheduling Coordinator you will be primarily responsible for obtaining patient information and scheduling their appointments for the 5 locations as well as responding to online inquiries.
Responsibilities:
- Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
- Maintain the daily operations of the office by following standard operating procedures and guidelines
- Contribute to team effort by smoothly transitioning into daily roles as needed
- Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
- Respond to inquiries, resolves risen issues, schedule patient appointments
- Other administrative tasks as needed
Knowledge and Experience
- 1+ years of relevant medical administrative experience, preferred
- Experience with medical insurance/verification is a plus
- Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
- Experience with EMR, preferred
- Strong computer knowledge and windows program including Microsoft word/excel
Skills and Abilities
- Excellent verbal and written communication
- Outstanding customer service skills
- Exceptional organizational and time-managements skills - the ability to multi-task is a must
- Adaptability and flexibility while working in a fast-paced environment
- Problem-solving ability and aptitude
- Outcome-focused, with an ability to work under pressure
- A solution-oriented mindset
- A strong sense of urgency and focus in accomplishing tasks
Schedule: Monday-Friday, 8:00am-4:30pm
Pay: $20-$22/hour
