Scheduling Coordinator

I. JOB SUMMARY
The Scheduling/Staffing Coordinator is responsible for managing all aspects of the staffing process and completion of workflow in Home Care Home Base to support operations of the Home Health Agency. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical and non- medical field employees, contract staff, patients/families, referral sources, etc.), responding to staff requests/concerns client scheduling requests and maintaining information to assist in the coordination of patient services and staff availability.
II. DUTIES & RESPONSIBILITIES
1. Responsible for creating and maintaining schedules according to authorizations, patient needs and staff availability.
2. The scheduler serves as the point of contact for all interactions with clinical team members, and clients regarding their schedules or changes in schedules.
3. Assists the Intake department by supplying staffing solutions to new patient referrals.
4. Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned and delegated by the Nurse Case managers, HCBS Coordinators and IHSS Team Lead.
5. Maintains staffing schedule to ensure coverage for sick leave, vacation, and long-term leave
6. Carefully reviews care plan to ensure that the appropriate care is scheduled.
7. Communicates routinely with field staff and patients of any changes, records missed or canceled visits as appropriate.
8. Supports clinical leadership by maintaining the proper daily workflow of tasks.
9. Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff.
10. Coordinates and schedules competency sign offs for all employees, ensures coordination and follow through.
11. Demonstrates commitment, professional growth, and competency.
12. Provides insight to identify needs for additional staff.
13. Maintains comprehensive working knowledge of contractual staff relationships.
14. Performs on-call duties when scheduled.
15. Ensures compliance with all state, federal & Medicare regulatory requirements.
16. Other duties as assigned
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
III. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
1. Demonstrates strong written and oral communication skills in person, over the phone (verbal and text) and over email.
2. Establishes productive organizational skills and habits.
3. Provides excellent customer service skills.
4. Strong team skills.
5. Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
6. Technical aptitude to know, learn and master the agency's software.
7. Ability to multi-task in a fast-paced office environment.
8. Promote and demonstrate company core values and mission.