Scheduling Coordinator I

Houston MRI® & Diagnostic Imaging is currently seeking an experienced full-time onsite Scheduling Coordinator to join our business office team, located at 16920 Park Row Houston, TX 77084.

About Us:

Houston MRI® & Diagnostic Imaging has been providing excellent diagnostic imaging tests since 1997. Providing high quality exams in a comfortable and affordable Independent Diagnostic Testing Facility is our focus. We are owned and operated by physicians that specialize in diagnostic imaging (Radiologists). Come join us!

Job Summary:

Responsible for scheduling patient appointments; answering general questions; maintaining patient records; communicating with Referring Providers and other medical professionals. Provides quality customer service in a friendly, efficient, and professional manner; serves as initial contact for patients contacting scheduling.

Essential Job Function

• Properly schedule patients for diagnostic imaging procedures for multiple imaging centers and maintaining the imaging schedule.
• Fill cancellations and openings in schedule daily as needed and reschedule patients based on their medical and/or financial needs.
• Ensure accurate and detailed information in patient charts, including demographics of patients and Referring Providers into the RIS.
• Confirm with Referring Provider the specifics of the orders, diagnosis, and any information needed for authorization.
• Process documents received in the central Scheduling Department via fax, email, and phone.
• Answer multiple phones lines in a courteous and timely manner. Must have excellent phone etiquette and voice clarity.
• Provide the utmost professional interaction and communication with and between the patient/family, center staff, Referring Providers/staff and Radiologists.
• Maintain a neat and organized work area.

Educational and Skill Requirements

• High School Diploma or equivalent with a minimum one (1) year of customer service-related work in the medical field.
• Knowledge of medical terminology and diagnostic radiological procedures in an outpatient setting.
• Proficient in the use of office computer systems including Microsoft Office and RIS.
• Ability to multi-task and remain detailed and organized.
• Ability to communicate and respond to questions assisting patients, Referring Providers, and clinical staff in a professional manner.
• Bilingual English-Spanish preferred.
• Ability to hold all information concerning patients in strict confidence and abide by the Health Insurance Portability and Accountability Act (HIPAA) regulations.

Status: Part-Time, Hourly

Location: 16920 Park Row Houston TX 77084

Schedule: Monday - Friday, 8 hours shifts, some Saturdays available

Pay Range: $16 - $18 per hour