Scheduling Coordinator- warm sales

Are you ready to join a vibrant, fast-pased, multi-office orthodontic practice? We're on the lookout for passionate individuals to become an integral part of our energetic team. If you're a team player, a quick learner, and a self-starter with a knack for making people smile, then you might just be the perfect fit to make a real difference in people's lives here at Harwell & Cook Orthodontics!

What You Can Expect:

Team Spirit: Join a bustling office where teamwork and camaraderie are the norm. Be part of a supportive environment where your skills and dedication will shine.

Empowerment: As a Smile Coordinator, you'll serve as the bridge between our amazing patients and our exceptional doctors and different teams. You'll be in charge of scheduling appointments and providing top-notch concierge service, all while upholding the impeccable image and core values that make everyone Smile Out Loud.

Variety: No two days are the same. You'll have a diverse range of tasks to keep things exciting and fresh, from greeting patients to diving into data entry and helping maintain our high standards of customer service while putting our patients’ first.

Key Responsibilities:

Customer Service Guru – Where customer service is top tier, every patient, regardless of the time of day, leaves filling top priority and no visit is different in the care they have received from our team.

Front Desk Delight: Welcome visitors with warmth, assist them with check-in, and guide them to the right spot. Be the ambassador of our Smile Out Loud environment, offering tours and introducing them to our wonderful space.

Phone Pro: Handle incoming calls with finesse and a friendly attitude, ensuring every patient inquiry is met with courtesy and efficiency and a smile through the phone.

Data Dynamo: Master our patient systems for seamless data entry and appointment scheduling. Run reports regularly to maximize appointment capacity.

Financial Facilitator: Assist patients in making payments on their accounts, ensuring they have a smooth and hassle-free experience.

Scheduler Extraordinaire: Be the maestro of scheduling, coordinating patient appointments, rescheduling, and more.

Office Ovation: Maintain the cleanliness and appeal of the reception and atrium areas, ensuring our space always shines.

Tech Troubleshooter: Assist in resolving patient issues as directed.

Mobile Marvel: Travel to satellite offices as needed, showing your dedication to our patients wherever they may be.

Resourceful Resolutions: Assist with the transfer of patients in/out and resolve issues promptly, without escalation.

Team Training: Play a pivotal role in training new Scheduling Coordinators, sharing your expertise and knowledge.

Reward Ambassador: Help patients redeem their well-deserved reward points, adding to their Smile Out Loud experience.

Office Orchestrator: Coordinate office maintenance tasks, from plumbing to pest control, ensuring our space remains in top shape.

Detail Doyen: Produce high-quality documentation and reports, reflecting the precision and excellence that define Smile Out Loud.

Flexibility First: Adapt to other duties as requested by management, embracing new challenges and opportunities.

Key Requirements:

High School Diploma: Must have a high school diploma or equivalent.

Age Requirement: Be 18 years of age or older.

Customer Service Champion: Showcase a customer-centric attitude and focus.

Efficiency Expert: Thrive in a fast-paced, efficient, and controlled work environment.

Team Player: Excellently communicating and collaborate with colleagues at all levels.

Positive Vibes Only: Maintain a positive attitude, even in challenging situations.

Physical Agility: Be physically fit for tasks such as bending, lifting, and walking.

Organization Guru: Highly organized with top-notch multitasking and prioritization skills.

Confidentiality: Handle sensitive and confidential information with care.

Tech Savvy: Familiarity with scheduling softwares, Microsoft Office, and basic computer skills.

Self-Motivated: Show self-direction and motivation in your work.

Attention to Detail: Be meticulous and detail-oriented in all tasks.

Job Type: Full-time

Experience:

Customer Service: 1 year (Required)

Computer Skills: 1 year (Required)

Work Location: Multiple locations

Join our team at Harwell & Cook Orthodontics, where we're all about making smiles brighter and lives better! Your role as a Smile Coordinator Extraordinaire will be the key to our success, and we can't wait to welcome you aboard. Apply now and let's spread smiles together!

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Expected hours: 38 – 42 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Continuing education credits
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Employee discount
• Free flu shots
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Dental office
• Private practice

Schedule:

• 10 hour shift
• 12 hour shift
• 4x10
• 4x12
• 5x8
• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• This position will require you to travel at least 1 day per week. Leaving the Amarillo office as early as 5:30 am and returning home as late as 6:30 pm. Lunch and time traveling in the Van is paid. Most day will be from 7:50 am to 5 pm. Is this a schedule you can work with?

Experience:

• Customer relationship management: 1 year (Required)
• Project management: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person